Lod, Israel, August 5, 2008 – AudioCodes (NasdaqGS: AUDC), a leading provider of Voice over IP (VoIP) technologies and Voice Network products, and Intelleca, a division of the Bytes Technology Group and South Africa’s fastest growing call center specialist, today announced their collaboration to deploy AudioCodes Mediant 8000 Media Gateway in conjunction with Genesys’ VoiceGenie system for contact centers into a Tier 1 South African, network operator.
The Mediant 8000 Media Gateway bridges the gap between the IP and TDM networks, allowing centralized SIP based IVR to service all calls initiated in the Operator’s nationwide switching centers. The combination of VoIP media gateways and the VoiceGenie Call Center Solution gives the Operator the ability to introduce a cost-effective SIP based IVR service for their broad spectrum of contact centers. This deployment is a step forward in the transition from a legacy network to VoIP.
“We are proud to partner with AudioCodes and facilitate the deployment of their Mediant Media Gateways into a Tier 1 operator,” stated Shaun Cochrane, Director at Intelleca. “AudioCodes’ unique product quality and reliability coupled with a quick and easy integration process, has confirmed our choice of partner.”
“We are pleased that together with Intelleca we were able to begin the process of providing a fully integrated call center solution for a Tier 1 Operator,” said Yehuda Herscovici, Vice President of Systems at AudioCodes. “We were impressed with Intelleca’s expertise during the integration process and look forward to further alliances with them in the future.”
AudioCodes Featured Product:
The Mediant 8000 VoIP Gateway is the large-scale member of the AudioCodes’ family of market-ready, scalable, standards-compliant media gateway systems for wireline, wireless, cable, broadband access, and fixed-mobile-convergence networks. Designed for the carrier environment, the Mediant 8000 is a robust system solution which incorporates AudioCodes’ leading Voice over Packet technology. The Mediant 8000 VoIP Gateway System enables Network Equipment Providers (NEPs) and System Integrators (SIs) rapid time-to-market and cost-effective deployment of next-generation networks. The Mediant 8000 is based on VoIPerfect™ architecture, AudioCodes’ underlying, best-of-breed, core media gateway technology for all of
Intelleca, a division of the Bytes Technology Group, is South Africa's leading provider of innovative voice and contact centre solutions, including speech self-service automation, speaker verification (voice biometrics), Contact Centre on Demand (CCOD), Workforce Optimization, Multi-Media customer interaction solutions, and Voice-over-IP (VoIP) communication solutions. It represents global brands including Genesys, Nuance, VoiceGenie, Microsoft, AudioCodes, and CosmoCom, and counts many of South Africa's telco network operators and blue-chip corporates among its clients. Intelleca provides its systems integration and professional services capability to Europe, the Middle East, Africa, and Asia, and has pioneered many local and international breakthroughs. www.intelleca.co.za