EMEA - Channels Director - AudioCodes Voca CIC

Location: Belgium / Netherlands / Germany

AudioCodes is looking for an experienced Channel Director to lead and scale the Voca Contact Center channel business across EMEA.

About AudioCodes

AudioCodes (Nasdaq: AUDC) is a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Voca CIC: Award-winning AI-first CX for Microsoft Teams and more

Voca CIC is AudioCodes' flagship, award-winning Contact Center as a Service (CCaaS) portfolio, designed to meet organizations where they are today and where they're going next. The portfolio covers two distinct opportunities: a Microsoft Teams-native contact center for organizations standardized on the Microsoft ecosystem, and a voice-platform-agnostic AI Receptionist that runs on top of any phone system.

Voca CIC for Microsoft Teams is an AI-first, full omnichannel contact center, Microsoft Teams Unify certified and built natively in Azure on the same voice backbone that powers Microsoft Teams Phone. That delivers the tightest integration model on the market. Where other vendors "plug into" Teams through loose connectors, Voca CIC lives inside Teams, so every Teams user can play a role in the service workflow. 

It is AI-first by design, embedding Conversational AI and Generative AI into the agent and customer journey through AI voice agents, AI call summarization, and sentiment analysis, alongside an omnichannel toolkit that unifies voice, chat, and email into a single agent screen. Voca CIC has won three major industry awards in two years (CX Today Best Microsoft Teams Contact Center 2024, CX Today Best CX Deployment 2025, and UC Today Best Microsoft Teams Contact Center 2025), with more than 200 enterprise customers in production across 12+ Microsoft Azure regions worldwide.

The Voca AI Receptionist is our standalone, entry-level AI offering for businesses of all sizes, from SMB to large enterprise. Built as a multi-platform solution that sits on top of any voice platform (Microsoft Teams, Cisco, Avaya, RingCentral, traditional PBX, or carrier voice services), it dramatically expands our addressable market well beyond the Microsoft footprint. It delivers AI-driven call routing, document and website-grounded Q&A, CRM integration, appointment scheduling, and outbound SMS to organizations looking for a fast on-ramp into AI-powered customer service, regardless of the phone system they already own.

If you want to build at the intersection of Microsoft Teams, Azure, and applied AI, with real enterprises depending on your work every day, this is where it happens.

Learn more about Voca CIC

What You’ll Do

We’re looking for an experienced Channel Director to help shape and tell the story of Voca CIC to channel partners, deepen our relationships and expand our channel-driven pipeline. You will own channel strategy, partner enablement, and revenue acceleration for Voca CIC in EMEA. You’ll be equal parts storyteller, strategist, and a GTM leader, focused on turning innovation into business value.

Key Responsibilities

• Own the EMEA channel strategy for Voca CIC
• Enable SIs, VARs, MSPs, GSIs, and Service Providers in the region
• Position Voca CIC in UC/CCaaS & CX evaluations
• Support enterprise/mid-market use-cases
• Build and nurture GTM programs and partner enablement
• Maintain channel SPIFFs, benefits and co-marketing frameworks
• Nurture channel relationships via remote and onsite activities
• Partner with Sales & Solution Specialists on deals and win strategies
• Drive presales to delivery execution smoothness

Qualifications

• Proven experience in channel sales or partner management
• Expert-level in channel-related business and marketing frameworks
• CCaaS/CX/UC/AI market experience
• Microsoft Teams & cloud communications expertise
• Ability to engage technical + business stakeholders
• Field-driven mindset with constant pursuit of relationship nurturing

Preferred Qualifications

• Experience working with channel partners including SIs, VARs, MSPs, and GSIs
• Background in building or scaling channel programs within CCaaS, UC or AI-driven solutions
• Familiarity with Microsoft ecosystem including Teams, Azure, and related partner programs
• Experience developing and executing go-to-market strategies with partners
• Strong understanding of contact center transformation and AI-driven customer experience trends
• Ability to influence executive stakeholders and align partner strategies to business outcomes  

What Success Looks Like

• Measurable growth in channel-driven pipeline and revenue for Voca CIC across EMEA
• Strong partner engagement with clear alignment to AudioCodes’ go-to-market strategy
• Increased partner-led opportunities and successful deal execution in enterprise and mid-market segments
• High partner satisfaction driven by consistent enablement, communication, and joint planning
• Effective collaboration across Sales, Solution Specialists, and Business Units to accelerate deals
• Establishment of scalable programs that position Voca CIC as a leading AI-first contact center solution in the channel