AudioCodes Live Platform – Operator Connect for Resellers
Simplify customer migration to Teams phone PSTN calling
Accelerate Teams PSTN connectivity deployments without operational complexity
Microsoft Teams calling can be simpler to sell, simpler to deploy and simpler to manage. Operator Connect for Resellers lets you deliver PSTN calling to your customers directly, with the infrastructure and automation handled for you by AudioCodes Live Platform.
Fast and Automated Onboarding
Onboard customers in minutes with a fully automated Operator Connect flow – no tenant consent and no manual configuration.
Focus on Revenue, Not on Configuration
Deliver Operator Connect services without having to deploy or manage infrastructure.
Bring Your Own Carrier (BYOC) Flexibility
Support Bring Your Own Carrier while maintaining service quality and SLA.
Aligned with Microsoft Teams
Become part of the Microsoft Operator Connect ecosystem, gaining industry credibility and exposure to potential customers.
Partner Guide
Powering Partners’ Microsoft Teams Success with Easy Operator Connect Delivery
Simplify Microsoft Teams PSTN connectivity and grow your UCaaS voice business with AudioCodes Live Platform.
The challenge for resellers
Customers want reliable Teams PSTN calling, but traditional approaches can slow you down – setup effort, infrastructure and ongoing operational overhead can get in the way of growth. Operator Connect for Resellers is designed to remove that friction so you can focus on revenue, not configuration.
What you get with AudioCodes’ Operator Connect for Resellers
Operator Connect for Resellers is designed for partners who want to deliver high-quality PSTN calling for Microsoft Teams while keeping operations simple. It helps you reduce onboarding time and ongoing effort, support carrier flexibility without compromising service confidence and strengthen your presence within the Microsoft Operator Connect ecosystem.
Accelerate and simplify customer onboarding
Onboard customers in minutes with a fully automated flow – without needing customer tenant consent.
Bring Your Own Carrier flexibility
Support Bring Your Own Carrier (BYOC) so customers can retain existing carrier contracts and avoid vendor lock-in (subject to trunk verification).
Centralized lifecycle management
Use an intuitive portal to manage users and phone numbers.
Ensure SLA and voice quality
Guaranteed, back-to-back SLA monitored by Microsoft and AudioCodes to ensure high voice quality and reliability.
More visibility in the Microsoft ecosystem
Become part of the Microsoft Operator Connect ecosystem, building industry credibility and market exposure with potential customers.
Advanced management and monitoring
Leverage advanced management capabilities, including monitoring plus migration templates, backup and restore.
Why resellers choose Operator Connect for Resellers vs Direct Routing?
If your priority is speed, simplicity and scalable delivery, here’s how the approaches compare:
Operator Connect for Resellers
Direct Routing
* Subject to AudioCodes trunk verification
Why AudioCodes
Proven enterprise experience and scale
As an AudioCodes partner, you benefit from our status as a top vendor in the Microsoft Teams ecosystem and 30+ years of enterprise voice experience, including onboarding large enterprise customers to Operator Connect.
Ensuring BYOC validation and SLA adherence
Thanks to AudioCodes’ extensive SIP trunk interoperability, you can avoid being locked into a single carrier, while still protecting quality and SLA expectations through verification.
Full-stack voice enablement for Teams
AudioCodes delivers a complete voice enablement stack for Microsoft Teams - not just connectivity, but also broader voice infrastructure and productivity-enhancing capabilities.
Operator Connect for Resellers FAQs
Operator Connect is a Microsoft Teams calling model that enables organizations to connect PSTN services directly to Teams through a Microsoft-certified operator. It removes the need for customer-managed voice infrastructure and allows PSTN calling to be delivered as a fully managed cloud service.
Operator Connect delivers PSTN calling to Microsoft Teams through a Microsoft-certified operator with automated onboarding, simplified management and a Microsoft-monitored SLA. Direct Routing, in contrast, requires customer-managed SBC infrastructure and manual configuration, making it better suited for complex on-premises or hybrid deployments. Read our blog for more information.
No. With Operator Connect for Resellers, AudioCodes enables channel partners to offer Operator Connect services without being a licensed telecom carrier. AudioCodes Live Platform provides the required infrastructure, automation and compliance, allowing you to deliver Operator Connect to your customers without carrier-grade operational complexity.
Onboarding is fully automated and customer consent is not needed.
Yes – Bring Your Own Carrier (BYOC) is supported, subject to AudioCodes trunk verification.
AudioCodes as an Operator Connect Partner is providing a Carrier-grade SLA with back-to-back SLA monitored by Microsoft.
Deliver Operator Connect the Easy Way!
Onboard customers in minutes with a fully automated Operator Connect flow – no tenant consent and no manual configuration.
Ready to learn more? Speak with an AudioCodes representative about how AudioCodes' Operator Connect for Resellers can help you deliver voice calling to your customers quickly and easily.
