Case Studies

  • Grupo Familia

    Grupo Familia

    Colombia-based Grupo Familia required a reliable and flexible solution to provide voice connectivity for its new Microsoft unified communications deployment. Using AudioCodes media gateways, it was able to deliver seamless voice internal and external calling with multiple levels of resiliency to help improve its employees’ communications experience and increase productivity.
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  • SN Power

    SN Power

    Oslo-based SN Power was looking for a cost-effective and easy-to-manage Skype for Business enterprise voice solution to improve the communications experience of its global workforce and reduce costs. AudioCodes CloudBond 365 helped SN Power achieve its goals with a simple-to-install, all-in-one solution that is easy to manage and provides seamless connectivity with multiple SIP trunk services.
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    After migrating its infrastructure to entirely IP-based platforms, global IT services company IGATE needed a centralized system to monitor call voice quality and provide alerts when levels dropped and calls failed. By deploying AudioCodes Session Experience Manager (SEM) voice quality monitoring tool, IGATE has increased its troubleshooting abilities and reduced its response times resulting in greater customer satisfaction.
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  • Winpenny Education Services

    Winpenny Education Services

    Winpenny Education Services was looking to replace its legacy PBX system with a state-of-the-art, Microsoft Lync-based unified communications platform that would increase productivity and keep costs down. With assistance from C3ntro Telecom, Winpenny deployed AudioCodes One Box 365 all-in-one solution that delivered a complete Lync solution on a single device with seamless SIP trunk connectivity built-in, while remaining within budget.
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  • EPK


    EPK, a leading manufacturer of bearings in Russia, selected AudioCodes to deliver a smooth migration from a heterogeneous communications infrastructure to one based on Microsoft Lync. AudioCodes was able to provide Lync-certified SBCs and gateways for seamless connectivity as well as powerful management platforms that helped increase efficiency and reduce operational costs.
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  • Present Group

    Present Group

    Present Group selected the AudioCodes One Box 365 all-in-one voice appliance to deliver efficient and reliable Microsoft Lync unified communications for its users across Australia and overseas. Integrating seamlessly into Present Group’s centralized ICT datacenter infrastructure, the AudioCodes One Box 365 solution has delivered significant reductions in expenditure and a rapid ROI.
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  • Securitas


    Security services company, Securitas, deployed AudioCodes SmartTAP solution to provide efficient and secure Microsoft Lync call recording for agents at its contact centers across Sweden. The ease and success of the initial implementation has led to the company planning to replicate it at its other offices around the world.
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  • American Axle & Manufacturing (AAM)

    American Axle & Manufacturing (AAM)

    Global automotive supplier, American Axle & Manufacturing (AAM) selected Microsoft Lync unified communications to replace its global Nortel-based telephony infrastructure. The company deployed AudioCodes Mediant 1000 media gateways to provide reliable and seamless connectivity between Lync, the legacy PBXs and the PSTN.
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    Global cloud service provider SIPCOM selected AudioCodes SmartTAP call recording solution for a number of customers of its SIPCOM Private Cloud Edition of Skype for Business, SIPCOM’s leading unified communications (UC) service. SmartTAP’s flexible deployment and ability to record any call regardless of its source or destination meant that it was perfectly suited for SIPCOM customers migrating from legacy platforms to hosted UC.
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  • MegaFon


    MegaFon, a leading Russian telecoms provider, selected AudioCodes MP272D to serve as a CPE device at SOHO customer sites for its new LTE-based hosted voice and data service. The MP272D uses a USB dongle to enable wireless connectivity to the service, reducing cabling costs and enabling customers to connect to the service rapidly without the need for an on-site technician.
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  • Vitelity


    Vitelity was looking for a reliable and secure ATA capable of integrating fax transmissions into its VoIP network. The company selected AudioCodes HTTPS Fax ATA enabling customers to send and receive faxes reliably and securely while maintaining the same user experience as when the fax machine was connected to an analog phone line.
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  • CCG Telecom

    CCG Telecom

    CCG deployed AudioCodes One Box 365 Standard Edition as a cost-effective solution for enabling Lync Enterprise Voice while keeping management and maintenance overhead to a minimum.
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  • Ocular Technologies

    Ocular Technologies

    The customer, a leading South African digital broadcasting company, selected AudioCodes 400HD series IP phones to act as agent desk phones for its new IP contact center based on the Aspect Call Center solution. AudioCodes and its local partner Ocular Technologies were selected thanks to the high voice quality and interoperability offered by AudioCodes’ products as well as the simplified centralized provisioning and management that they offered.
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    NEO-ONE selected AudioCodes Mediant 4000 Session Border Controller to provide secure and reliable access for its Microsoft Lync customers to a cloud-based SIP trunk infrastructure. One of the major challenges facing NEO-ONE was to provide an easy-to-install, easy-to-use and highly- available solution.
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  • JFK Health

    JFK Health

    AudioCodes SmartTAP provided JFK Health with a simple, but effective call recording solution which would help improve staff productivity, customer care and dispute resolution.
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