Bring customers two purpose-built ways to capture, understand, and govern enterprise conversations: conversation intelligence for business interactions and meeting intelligence for better meeting outcomes.
AudioCodes brings together two complementary products for organizations that need to capture, understand, and govern enterprise conversations.
Interaction Insights provides Microsoft Teams-certified compliance recording, enterprise-controlled access, flexible storage and retention, and AI-assisted analytics for compliance, quality assurance, coaching, and investigations.
Meeting Insights turns meetings into secure summaries, decisions, action items, searchable organizational knowledge, and connected workflows.
Compliance Recording and AI Analytics
Microsoft Teams-certified recording, with Zoom*, Cisco Webex*, and other UC or PBX environments supported through SIPREC.
AI Meeting Intelligence
UC-agnostic meeting intelligence across Microsoft Teams, Zoom, Google Meet, Cisco Webex, and other communication platforms.
Compliance Recording · Conversation Intelligence
Interaction Insights is a Microsoft Teams-certified cloud recording service that securely captures and manages voice, video, screen-sharing, and instant-message interactions. It also supports Zoom*, Cisco Webex*, and other UC or PBX environments through SIPREC, turning governed records into AI-assisted compliance and quality intelligence.
Choose it when recording must be automatic, policy-based, and controlled by the organization—with centralized access, storage, retention, auditability, and authorized review.
Capture and govern business interactions with controlled access and retention.
Turn recorded conversations into searchable transcripts and concise summaries.
Reveal sentiment, classifications, trends, and potential compliance risks.
Identify performance gaps and support targeted coaching and improvement.
Meeting Insights · AI Meeting Intelligence
Meeting Insights is UC-agnostic, securely recording, transcribing, and analyzing meetings across Microsoft Teams, Zoom, Google Meet, Cisco Webex, and other communication platforms. It surfaces summaries, decisions, tasks, owners, deadlines, risks, and follow-ups, then connects meeting outcomes to business workflows so teams can act without replaying the full conversation.
Choose it when the goal is clearer meeting outcomes, consistent follow-through, and searchable organizational knowledge—with users retaining control over which meetings are captured.
Capture in-person, hybrid, and online meetings securely.
Turn discussions into summaries, decisions, tasks, owners, and deadlines.
Find meeting context, decisions, and risks without replaying recordings.
Share the right insights securely and connect them to business workflows.
Interaction Insights is AudioCodes' cloud-based enterprise interaction recording service. It is certified for Microsoft Teams compliance recording and helps authorized teams capture, index, search, analyze, and govern supported voice, video, screen-sharing, and instant-message communications under centrally defined policies.
Meeting Insights is AudioCodes' secure AI meeting intelligence solution. It records, transcribes, and analyzes meetings to create summaries, decisions, tasks, owners, deadlines, risks, follow-ups, and searchable organizational knowledge.
Microsoft Teams does not provide the compliance-recording service itself. Microsoft supports certified third-party solutions, such as Interaction Insights, to provide policy-based capture, retention, access, search, and review capabilities for Teams customers.
User-controlled meeting recording is started and managed by a participant. Third-party compliance recording is configured by an administrator, automatically applied to selected users or communications, owned by the organization, and governed through the recording solution.
Interaction Insights supports Microsoft Teams compliance recording. It provides policy-based capture, company-controlled access, search, AI-assisted analysis, storage, retention, and authorized review of supported Teams communications.
Interaction Insights supports voice, video, screen-sharing, and instant-message interactions in supported configurations. Exact coverage depends on the deployment, Microsoft Teams capabilities, licensing, and organizational recording policies.
Yes. Interaction Insights is certified for Microsoft Teams compliance recording and supports Zoom, Cisco Webex and other UC or PBX environments through SIPREC in supported configurations.
Cisco Webex support is available through SIPREC-enabled deployments. Cisco Webex certification is coming soon.
Meeting Insights is UC-agnostic and works across Microsoft Teams, Zoom, Google Meet, Cisco Webex, and other communication platforms.
Administrators define which users and interaction types must be recorded. Interaction Insights then captures supported communications automatically, protects and indexes the records, restricts access to authorized roles, enables search and review, and applies configured storage and retention policies.
Yes. Authorized teams can use recordings, transcripts, search, tags, and AI-assisted analytics to locate important interactions, evaluate service quality, monitor performance, and support targeted employee coaching.
Yes. Meeting Insights creates transcripts, structured summaries, key moments, decisions, tasks, owners, deadlines, risks, and follow-up items so authorized users can understand and act on a meeting without replaying the full recording.
Yes. Organizations can use Interaction Insights for users and communications subject to centrally managed recording policies while using Meeting Insights for teams that need secure meeting summaries, searchable knowledge, and connected workflows.
Yes. Interaction Insights uses company-controlled role-based access for governed records, while Meeting Insights supports controlled access and sharing for meeting content. Administrators should align permissions, storage, retention, and sharing with organizational security and privacy requirements.
No. A compliance recording solution can support policy-based capture, access, retention, auditability, and review, but no technology alone guarantees compliance. Each organization must configure the solution according to applicable laws, regulations, contracts, and internal policies with appropriate legal guidance.
Choose Interaction Insights when the primary requirement is centrally administered, policy-based recording for compliance, quality, legal, or investigation workflows. Choose Meeting Insights when the primary requirement is summaries, decisions, action items, searchable meeting knowledge, and coordinated follow-through.
Get the best solution for your organization and specific use case. Our representatives can advise on products, compatibility and UC deployments.
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