Management Applications

Element Management System (EMS)

The AudioCodes’ Element Management System (EMS) is an advanced solution for centralized, standards-based management of AudioCodes’ One Voice™ product portfolio:

  • Mediant VoIP product family
  • MediaPack Media Gateways
  • Microsoft Lync Survivable Branch Appliances
  • 400HD IP phones family

AudioCodes’ EMS covers all aspects of efficient operation, administration, management and provisioning (OAM&P) of these voice network products. AudioCodes’ EMS enables service providers, hosted services and large enterprises deploying Unified Communications (UC) networks to cost-effectively manage their voice network throughout its complete life cycle

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Navigation Alarms Performance Element Management System (EMS)

SBA ProConnect

Extending the EMS basic capabilities, the SBA ProConnect is a centralized, mass installation of Microsoft SBA software standalone application:

  • Mass Microsoft Cumulative Updates (CU)
  • Mass Microsoft SBA version upgrades
  • Progress monitoring and notification
  • Allow scheduled installation
  • Perform mass upgrades on all devices or on selected groups



  • Complete FCAPS support for day-to-day NOC-based activities
  • Intuitive GUI with simple drill-down navigation for easy troubleshooting.
  • Easy integration with NMS systems over the extensible AudioCodes API.
  • Available both as a hardware-based product or as software running on a VMWare virtual platform


  • Uniform end-to-end management of AudioCodes voice network elements
  • Mass upgrades, updates and provisioning
  • Easy and secure transition to VoIP deployments including UC, hosted business services and contact centers
  • OpEx and TCO reduction by using centralized tools to remotely operate the voice network components
  • Efficiency and simplified device operation, administration and fault management
  • Optimized to support day-to-day Network Operations Center (NOC) activities
  • Easy drill-down to low level configuration
  • Ensures smooth integration with higher layer network management