SmartWORKS NGX

The SmartWORKS NGX is an all-in-one resource for logging behind a PBX. Every key pressed, call taken, and telephone action performed by an agent is automatically decoded and sent to the recording application. A powerful set of features, combined with PBX integration, makes the NGX a true single slot solution for call logging application providers.

Tap Environment
The NGX is designed for tapping behind a proprietary PBX. Residing between the PBX and agent phones, the SmartWORKS NGX’s high impedance receivers record both sides of a call without interrupting service. The NGX is available in 8, 16, and 24 port configurations. The SmartWORKS API supports a total of 512 channels per system. As a result, the SmartWORKS NGX is ideal for low to high-density environments.

Extensive PBX Support
Designed with international deployment in mind, the SmartWORKS NGX taps 2-wire, 4-wire, BRI and full duplex PBX’s. The list of PBXs the NGX supports is constantly growing. Contact your AudioCodes sales representative for more information.

Built in Performance Monitoring
The SmartWORKS API provides framer alarms and network statistics to pass easily into performance monitoring applications. Event driven framer alarms are generated with a loss of signal condition. Network statistics are available for both sides of the conversation, incoming and outgoing. Statistics such as synchronization errors, line amplitude, noise or clipping are available via a simple API function call.

Common SmartWORKS API features:

Media Control - CODECS
Tone Detection / Generation
CallerID/FSK/DTMF/MF Detection
Activity / Silence Detectors
Switching (H.100 and MVIP)
Automatic Gain Control (AGC)
Automatic Volume Control (AVC)
Stereo Recording
Echo Cancellation
Call Progress Monitoring (CPM)
Full-duplex Channels
Media Streaming
Live Monitoring
Start/Stop Call Recording Triggers

System Requirements
Hardware Requirements	Pentium 4 or equivalent · 2 GHz or better · PCI motherboard or passive backplane with 3.3V power supply, PCI 2.2 bus
Operating Systems	Windows 2000, Windows XP, Windows 2003 32 bit, Linux, Vista (planned)
Technical Specifications	Max boards per system: Any combination up to 512 ports · Max ports per system: Up to 512 (16 Boards max) Resource Sharing Bus: MVIP or H.100
Environmental Conditions	Form Factor: Full-size PCI or PCIe card · Operating Temperature: 0C to +60C · Boards Status: On-board LEDs Clocking: Master/Slave · Storage Temperature: -20C to +85C · Humidity: 8% to 80% non-condensing Storage humidity: 8% to 80% non-condensing
Host Interface (PCI 2.2)	Bus Compatibility: Complies with PCISIG Bus Specifications, Rev. 2.2 · Bus Speed: 33 MHz Bus Mode: 32 bit bus master/target (PCI express available-1x connector)

Telephony Interface
Tap Interface	Insertion loss: <1dB · Isolation: Galvanic 500VDC +/-10%, 100VRMS 1 sec · Impedance: Soft-Switchable 1KOhms/100Ohms External connector: RJ-21X 25 Pair female
Analog Jack	Audio Connector: 3-pin 0.1” ctr header · Output impedance: 300Ohms · Input impedance: 33KOhms · Return loss: >25dB Mic bias: +5VDC @ 4.7KOhms · Input gain: +9dB · Output gain: 2.6dBm @ 300Ohms · Full scale input: 370 mVRMS Full scale output:1.5 VRMS open circuit
PBX Interface	PBX Support: Software Configurable (see www.AudioCodes.com for a complete list )
Audio Signal	Receive range: -68 dBm to + 3 dBm · Input gain control: +24 to -50 dB · Silence Detection:Programmable from API
Transmit volume control	+24 to -50 dB to MVIP/H.100 · Automatic Gain Control (AGC):Programmable from API Automatic Volume Control (AVC): Programmable from API

Software
SDK	AudioCodes Native SmartWORKS API · SmartControl (Control Panel) · SmartVIEW (Card functionality test application)
Activity Detection	Programmable from API · Frequency Response: 300 - 3400 Hz (+/- 3dB)
Encoding & Decoding	5.3 Kb/sG.723.1 · 8 Kb/s:G.729A · 13 Kb/s:GSM 6.10, Microsoft GSM · 16 Kb/s:G.726 24 Kb/s:G.726, OKI · 32 Kb/s:G.726, OKI · 40 Kb/s:G.726 · 64 Kb/s:μ-law or A-law per G.711, 8 bit linear PCM (signed & unsigned) · 96 Kb/s:6 Khz 16 bit linear PCM(signed) 128 Kb/s: 16 bit linear PCM (signed & unsigned) · Wave file formats: Microsoft GSM, Linear signed · 8 & 16-bit PCM
Digitization selection	Programmable per channel, independent for encode and decode
DTMF Tone Detection	DTMF digits: 0 - 9, *, #, A, B, C, D · Dynamic range: -38 dBm to 0 dBm · Minimum tone detection: 40 ms /programmable Interdigit timing: 40 ms min.
Acceptable twist	Per LSSGR sec. 6, 8 dB forward, 4 dB reverse · Frequency variation: Accept all +/- 1.5%, reject all +/-2.5% Noise tolerance: Per LSSGR sec. 6
Talk off	Bellcore TR-TSY-000762
D Channel Events	The following types of D-channel events are decoded:
PBX Event (Command Events)	Generated by the PBX and passed to the phone as a command to perform some type of action.
Signaling	These events indicate a call progress tone (dial tone, ring tones), or audio changes
LEDs	These events correspond to light changes on the phone
Display	These events indicate that the LCD on the phone has been updated. These are usually related to the clock display, or messages displayed on the LCD.
Phone Events	Generated by the phone indicating an action has been taken (i.e. button pressed).
Hook State	Off hook and on hook changes occur when the handset is removed or replaced
Button events	Indicate that a button on the phone was used. For example: digits pressed, speaker buttons etc.

Power Requirements
NGX (PCI 2.2 base)	+ 3.3 VDC: 0.9 A · +5 VDC: 1.5 mA · -12 VDC: 25 mA · +12 VDC: 25 mA
NGX (PCI 2.2 24 channel)	+ 3.3 VDC: 1.6 A · +5 VDC: 1.5 mA · -12 VDC: 35 mA · +12 VDC: 35 mA
NGX (PCI express base)	+ 3.3 VDC: 1.3 A
NGX (PCI express 24 channel)	+ 3.3 VDC: 2.0 A

Certifications
Safety	EN60950 IEC60950 (third edition) UL60950 · CAN · CSA-C22.2 No 60950-00 (third edition)
Emissions	EN55022 47 CFR FCC part 15 EN55024

Multiple PBX Support
Firmware Upgradeable to any PBX
Wide Spectrum of Trigger Events
Summation
CODEC Support

Datasheets
- SmartWORKS NGX
  (PDF, 386.0KB)
  Release Date: May 09, 09
  
  Single Card Solution to Passively Record Proprietary PBX Extensions
Application Notes
- Proper Installation of the RTS Box
  (PDF, 185.0KB)
  Release Date: Apr 01, 06
- Power Requirements for SmartWORKS Products
  (PDF, 34.0KB)
  Release Date: Dec 01, 05
- Adequate PC Cooling for AudioCodes Products
  (PDF, 34.0KB)
  Release Date: Jun 16, 05
- Product Authentication Method
  (PDF, 76.0KB)
  Release Date: Mar 01, 05
- Call Progress Monitoring (CPM)
  (PDF, 202.0KB)
  Release Date: Dec 01, 04
- Call Progress Monitoring Event Control
  (PDF, 210.0KB)
  Release Date: Dec 01, 04
- Understanding Signal Profiles
  (PDF, 269.0KB)
  Release Date: Dec 01, 04
- Enable Trace Logging
  (PDF, 49.0KB)
  Release Date: Oct 01, 04
- SmartWORKS Storage Sizes by CODEC
  (PDF, 51.0KB)
  Release Date: Oct 01, 04
White Papers
- Passive VoIP Call Recording
  (PDF, 598.0KB)
  Release Date: Dec 01, 04

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