Voca CIC Achieves Microsoft Teams Unify Integration Certification and Wins 2025 UC Today Best Teams Contact Center Award

Certified for Teams Phone integration — and now a three-time award winner in just two years

Or Yehuda, Israel – August 26, 2025 – AudioCodes (NASDAQ: AUDC) Press Release

AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, today announced that its Voca Conversational Interaction Center (CIC) has been Certified for Microsoft Teams for its Teams Unify integration. Built natively on Azure Communication Services (ACS) since its launch in early 2023, Voca CIC now can leverage Teams Phone natively, enabling rapid onboarding by customers using Teams Phone. Additionally, it offers standardized access to Microsoft Azure AI Foundry, and carrier-grade reliability.

Industry research and customer feedback consistently show that before AI and automation can add value, contact centers must first deliver rock-solid voice reliability at scale.

The Voca CIC agent — Voca Worker App — has been designed to behave like a native Teams client for voice handling. Agents get a single, familiar interface that delivers the reliability and feature depth of Teams Phone.

That architectural decision enables a 99.999% service availability target, like Teams Phone.

The Unify model’s standardized access to Azure AI Foundry enables Voca CIC to deliver modern conversational AI capabilities such as interaction summarization, sentiment analysis, and actionable CX insights—securely, reliably, and at enterprise scale. As a Microsoft partner with deep understanding of real-world customer experience and contact center needs, AudioCodes ensures these capabilities are aligned with practical, high-impact use cases that matter most to organizations.

“We’re excited to keep raising the bar for customer experience on Microsoft Teams. When we launched Voca CIC just over two years ago, we made a bold choice to build on Microsoft Azure Communication Services, recognizing the immense potential in this rock-solid integration with Teams Phone,” said Gidi Adlersberg, Head of the Voca CIC Business Line at AudioCodes. “That decision has paid off for our customers and partners, giving us real-world production experience with enterprises using this AI-first, future-proof technology stack. Today’s achievement of Voca being Certified for Microsoft Teams for Teams Unify certification, is a powerful validation of that approach.”

“Voca Conversational Interaction Center being built on the Teams Unify model offers a major advantage for customers in need of a contact center that works natively on their existing Teams Phone deployment,” said Albert Kooiman, Senior Director, Partner Engineering and Customer Experiences at Microsoft. “AudioCodes Voca CIC unlocks the potential of Azure AI Foundry and Azure Communication Services delivering advanced AI to their solution. We congratulate AudioCodes on achieving Voca CIC being Certified for Microsoft Teams.”

The certification for Microsoft Teams Unify milestone arrives just days after Voca CIC clinched its third major accolade in two years’ time: Best Microsoft Teams Contact Center in the UC Today 2025 Awards. The solution was previously crowned Best Microsoft Teams Contact Center in the CX Today 2024 Awards and Best CX Deployment in the CX Today 2025 Awards. The back-to-back recognition underscores AudioCodes’ commitment to innovation, collaboration, and customer-centric excellence in the Microsoft Teams CX space.

Voca CIC is available as a 30-day free trial on the AudioCodes website, Microsoft AppSource, or the Teams Store. New customers can build a conversational contact center in minutes, including AI and omnichannel features, plus a free phone number from AudioCodes for instant evaluation.