Self-service portal for connecting and orchestrating multiple enterprise voice communications services
AudioCodes Live Hub is an intuitive, self-service portal for orchestrating multiple enterprise voice communications services. Live Hub lets you connect voice engagement channels (for example, SIP trunks), conversational AI platforms and business voice applications (including unified communications platforms like Microsoft Teams and contact centers) while enriching them with cognitive voice services (such as speech-to-text, text-to-speech and voice analytics).
With just a few clicks, enterprises, solution providers and system integrators can connect a vast array of pre-integrated SIP trunks, bot frameworks, cognitive speech services and contact center platforms, as well as defining call routing rules – all without writing a single line of code. Live Hub also offers an open API to generate additional integrations and build customized voice services.
Live Hub Services
Contact Centers
Enables organizations to keep existing carrier contracts and improve customer experience with AI-based real-time translation
- Supports Genesys, Microsoft Dynamics 365 and more
- Connects any SIP trunk in just a few clicks
- Enables AI-based real-time translation during live conversations
- Adds WebRTC Click-to-Call to cloud and legacy contact centers
- Integrates voicebots with your contact center
- Option to use phone numbers supplied by AudioCodes
Voicebot Connectivity
Enhances customer engagement with voicebots using your conversational AI platforms of choice
- Supports voicebots and conversational IVR use cases
- Choose your speech service providers
- Connect your bots to any telephony engagement channel
- Flexible call control flow including human agent escalation
Microsoft Teams
Direct Routing PSTN connectivity with full Microsoft Teams Phone lifecycle management
- Connect Teams to any SIP trunk (Bring Your Own Carrier)
- DID and Teams user management, call routing plans and policies
- Connect Teams to any contact center
Live Hub Benefits
- Intuitive, self-service operation, no coding or VoIP experience required
- Rapid service setup and launch with no upfront costs
- No equipment or software to install or maintain
- Flexible pricing options including pay-as-you-go and volume discounts
- Pre-defined integration with Microsoft Teams for fast deployment
- Try it out with free credit
Live Hub Features
- Central connectivity hub for enterprise voice services
- Easy-to-use, self-service web portal
- Predefined voice integrations that enable you to connect with just a few clicks
- Advanced and easy-to-use call routing options
- Call recording and transcription
- Open API for customized integrations
- Billing and payments
Live Hub Plans
Pay-as-you-go
No commitment.
Local Number
For local number pricing, click here.
Inbound Phone Call
Rates for specific countries can be found here.
Outbound Phone Call
Price* is dependent on source and destination country.
Rates for specific countries can be found here.
(*) An additional cost of $0.0025 will be added to each outbound call attempt.
Inbound Bot
$0.018 per minute
Outbound Bot
$0.018 per minute
$0.0025 per call attempt
Agent Assist Bot
$0.006 per minute
Speech Service Microsoft
$0.021 per minute**
Speech Service Google Standard
$0.028 per minute**
Bring Your Own Speech Provider
$0.002 per minute
(**) Speech services pricing is based on STT selection. Speech services pricing is not applicable to Google Dialogflow ES/CX and will be provided and billed by Google.
Voice Translation:
$0.15 per minute
Voice Translation (using customer’s speech providers):
$0.12 per minute
Keypress Sequence Detection:
$0.002 per minute
Monthly connection fee:
$5 per connection
Inbound/Outbound minutes:
$0.002 per minute
Monthly connection fee:
$5 per Click-to-Call Service
Inbound/Outbound Minutes:
$0.004 per minute
Hosted Essentials+ user:
$2.70 per month
Hosted Pro user:
$4.00 per month
Minimum 50 users per account.
Includes 500 minutes per user per month.
Additional minutes will be billed as SIP Connection minutes.
1 CPS
Free of charge
Each additional CPS*
$15 per month
(*) Each CPS permits 30 simultaneous calls
Call Recording
$0.004 per minutes
3 months of storage included
AI Agents Platform
$0.06 per minute
LLMs
GPT-4o
Input: $2.5 per 1M tokens
Output: $10 per 1M tokens
GPT-4o mini
Input: $0.15 per 1M tokens
Output: $0.60 per 1M tokens
GPT-3.5 turbo
Input: $0.5 per 1M tokens
Output: $1.5 per 1M tokens
LLMs for Document Processing
Embedding Model
$0.02 per 1M tokens
Billing increments can be found here.
Volume discount
Get increased discounts as your usage scales up.
Our Experts Are Ready To Help!
Committed-use discounts
Even higher discounts when you commit to significant monthly calling volumes.
Our Experts Are Ready To Help!
Resources
- Resources
- Videos
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The Future of Customer Interaction: Harnessing the Power of Voice AI and AudioCodes Live Hub
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How to Create Voicebots for Contact Centers the Simple Way
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Tap Into the Power of Digital Click-to-Call Technology with AudioCodes Live Hub
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AudioCodes Live Hub
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AudioCodes Live Hub for Microsoft Voice Services
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Video Blog ▶ Self-Service Microsoft Teams Direct Routing Connectivity At Your Fingertips
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