Professional Services

Professional Services

A comprehensive portfolio of global planning, implementation, operations and support services

Overview

AudioCodes’ Professional Services allow our partners and customers to choose our service packages (or complement their own offering) from our modular portfolio of Professional Services. The result is a complete network life-cycle model based on the three basic phases of PLAN, IMPLEMENT and OPERATE. Our Professional Services portfolio enables seamless integration, high availability, and non-stop scalability to meet business and network demands.

  •    PLAN - Determine the right solution and best practices for your project’s needs.
  •    IMPLEMENT - Smooth voice implementations through global installation, implementation, and commissioning services.
  •    OPERATE - Prompt technical support, efficient hardware replacement and ongoing monitoring and management services.

Download Brochure  Download Brochure

  • Planning Services

    AudioCodes’ planning services help determine the right solution and best practices for each customer’s individual business needs, avoiding design pitfalls and preventing unwelcome post-deployment service interruptions.

  • Implementation Services

    AudioCodes portfolio of implementation services is designed to assist partners and end customers achieve smooth voice implementations by providing the services necessary for physical installation and configuration at virtually any geographic location

  • Global Operations and Support Services

    AudioCodes offers a broad selection of operational services and support to assist partners and customers with prompt handling of technical support issues, efficient supply of replacement hardware and ongoing management of software and hardware upgrades.

  • Modular & Customizable Modular & Customizable
  • Rich Expertise and Field Experience Rich Expertise and Field Experience
  • Eliminate Risk Eliminate Risk
  • Global Reach Global Reach
  • Network Voice Readiness Assessment

    Avoid poor performance and user-experience issues arising from the implementation of new voice applications, and help reduce post-deployment costs and service interruptions.

  • Planning and Design Consulting Service

    Based on many years of best practices and business benchmarking, our engineers will assist you throughout the entire process of planning and designing voice deployments.

  • Project Management

    Our experienced project management team is there to ensure that solutions are delivered and deployed on time, at the highest quality and within budget. We offer End-to-End project management and a single point of accountability.

  • Resident Engineer

    AudioCodes Resident Engineer service focuses on all technical aspects of AudioCodes products, including in-depth network analysis, systems management and various tasks, by providing certified, experienced, and knowledgeable professionals to augment the existing skill sets. The AudioCodes Resident Engineer will work closely with you to understand your unique processes and requirements, as well as the network's specific configurations and challenges.

  • Field Technician Services

    AudioCodes Field Technician Service is a comprehensive set of service offerings to meet the diverse operational needs of our customers. Our team of certified engineers and partners handle all of your field technician requirements to your satisfaction on a global reach. Field Technician Services include Site Readiness Surveys, Physical Installation, and Break-Fix support.

  • Installation, Configuration and Commissioning Services

    Services include Site Survey to verify the readiness of customer locations for the installation; Staging of devices before they are delivered to ensure they are ready for immediate activation upon delivery to the customer site; On-site Installation including physical placement, connection and verifying basic functionality; and Configuration & Commissioning of devices (remotely or on-site).

  • Global Hardware Replacement

    AudioCodes offers a complete set of hardware replacement services to provide cost-effective repair and replacement options for all AudioCodes products. Whatever requirements and needs, AudioCodes hardware replacement offerings provide the flexibility and convenience to choose the most appropriate spares management methodology.

  • Remote Monitoring

    The AudioCodes Monitoring Service offers peace of mind with the around-the-clock monitoring by the AudioCodes Network Operating Center (NOC). The AudioCodes Monitoring Service is an annual, renewable service, whose goal is to ensure the availability and performance of devices by notifying the customer when one or more of a predefined list of alarms occurs (or clears) on a monitored device in the customer’s network.

  • Software and Hardware Upgrade

    An AudioCodes managed service to monitor and manage all software and hardware releases and make sure they are up to date.

  • Network Voice Readiness Assessment

    Avoid poor performance and user-experience issues arising from the implementation of new voice applications, and help reduce post-deployment costs and service interruptions.

Get in touch