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In the last few years, dramatic leaps forward in machine learning and AI have driven enterprises and organizations to automate communication with their customers. While this AI-based approach is usually implemented with text-based chatbots, customer engagement and the overall user experience can be enhanced by adding voice interaction to the conversations and creating a voice-bot. To implement a voice-bot, the bot framework and speech services, such as text-to-speech and speech-to-text, need to be connected to the enterprises’ voice and telephony channels.
Leveraging our extensive expertise in voice communications, AudioCodes VoiceAI Connect enables the integration of any cognitive voice service and bot framework with any voice or telephony channel, thus facilitating full voice functionality and creating an intelligent voice journey.
- Maximizes the user experience with minimum investment
- Enables a best-of-breed approach to bot frameworks and speech services
- Extends your bot usability to telephony and voice-based use cases
- Reduces consumption and therefore the cost of speech services
- Connects any contact center or SIP trunk to any bot framework
- Native telephony and voice control from any bot framework via simple APIs
- Superior voice quality drives fast and accurate bot response
- Robust, secure and scalable solution architecture
- Offered as a managed service or cloud SaaS
VoiceAI Connect Overview
AudioCodes Voice.AI Gateway on Microsoft Build 2020
Voice Meets Bots
Watch Nimrode Borovsky, VP Global Marketing Present at Chatbot Summit - Voice Meets Bots - The benefits and challenges of integrating telephony and chatbots as well as practical advances in the field
AudioCodes and Konverso partner to offer a new IT helpdesk voice bot
AudioCodes Voice.AI Gateway is being used by Konverso to voice-enable its Kbot IT helpdesk automation solution and provide connectivity with telephony engagement channels.
AudioCodes and Konverso - Introducing Voicebots - The Future of the Service Desk Industry
AudioCodes Voice.AI Gateway is being used by Konverso to voice-enable the service desk industry and rephrase the customer IT support.
Conversational Voicebot using AudioCodes Voice.AI Gateway
Learn how Cognigy turn any chatbot to an automated conversational voicebot using AudioCodes Voice.AI Gateway.