Open navigation menu

AudioCodes Solutions for Microsoft Operator Connect

AudioCodes products and solutions for service providers to offer Operator Connect connectivity to their customers

What Is Microsoft Operator Connect?

Operator Connect provides the operator with deeper integration into the Microsoft Teams platform to enhance and streamline the Teams Phone experience around networking, provisioning, management and reporting.

Microsoft Operator Connect allows end-customers to choose which operator they would like to work with for their PSTN calling, directly from the Microsoft Teams admin center. Since the list of qualified operators is displayed in each customer’s admin center, service providers and carriers that want to grow their business and stay relevant need to appear on that list.

Operator Connect enables service providers to scale their Direct Routing services and provides a solution to onboard customers instantly, offering provisioning automation, billing and reporting, allowing them to attract new customers and retain existing ones. To participate in the Operator Connect Partner Program, service providers first need to pass Microsoft authorized third-party verification and certification.

However, a simple and cost-effective alternative for service providers is to use an Operator Connect Accelerator Partner like AudioCodes. Operator Connect Accelerator allows service providers to instantly meet the verification and requirements needed to deliver a successful Operator Connect service.

Looking to implement Operator Connect?

AudioCodes provides several offers to help you get started with Operator Connect quickly and easily:

AudioCodes Live Platform

AudioCodes Live Platform is a SaaS solution approved for Operator Connect Accelerator, specially designed to accelerate Operator Connect onboarding and operations for service providers.


AudioCodes Live Platform main advantages:

  • Covers certification, API Integration, environment setup, validation, final testing and brand approval.
  • Enables service providers to meet Microsoft’s SLA metrics and operational excellence standards.
  • Includes a robust management and operation platform to efficiently manage customers and their end customers’ users and calling policies (including MACD).

Session Border Controllers

AudioCodes Mediant SBCs are certified by Microsoft and offer seamless and secured integration with Operator Connect.


AudioCodes SBC advantages:

  • A seamless and secure way for service providers to integrate with Microsoft Operator Connect.
  • Fast and easy PSTN connectivity to access the many benefits of Microsoft Teams voice connectivity through Operator Connect.
  • Certified by Microsoft for Direct Routing to give service providers the flexibility to offer Direct Routing and Operator Connect using the same SBC.

Our Sales Experts Are Ready To Help!

Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.

Want to hear more?
Get in touch