Maintenance and Support

Maintenance and Support

Comprehensive, fast, and effective support

Call Us

  • Toll Free* +800 444 22 444

  • +972 3 976 4343

  • * Call toll-free in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Norway, Northern Ireland, Poland, Portugal, Russian Federation, South Africa, Spain, Sweden, Switzerland, The Netherlands, and United Kingdom. In Israel call 1-800-30-50-70 (toll-free). In Finland call 990 +800 444 22 444 (toll-free). ** Customers in other countries are welcome to call internationally to our support center at +972-3-9764343. Note: In some countries '+' is dialed as '00' as this is an international toll free number

  • Open Ticket Online

    To open tickets in your account, you will need the service contract or product serial numbers

    open ticket
  • Repair Center

    AudioCodes Ltd. 1 Hayarden Street, Airport City Lod, 70151 Israel Tel: +972-3-976-4000 Fax: +972-3-976-4040

Call Us

  • US 1 732 652 1085

  • US Toll Free 1 800 735 4588

  • Customers in other countries are welcome to call internationally to our support center at +1-732-652-1085. Note: In some countries '+' is dialed as '00' as this is an international number

  • Open Ticket Online

    To open or view tickets, you need a Service Contract

    open ticket
  • Repair Center

    AudioCodes Inc. 27 World's Fair Drive Somerset, NJ 08873 Tel: +1-732-469-0880 Fax: +1-732-469-2298

Call Us

  • US +1 732 652 1085

  • In Argentina call +800 444 22 444 (toll-free). In Brazil call 21 +800 444 22 444 (toll-free). Customers in other countries are welcome to call internationally to our USA support center at +1-732-652-1085. Note: In some countries '+' is dialed as '00' as this is an international number

  • Open Ticket Online

    To open or view tickets, you need a Service Contract

    open ticket
  • Repair Center

    USA: AudioCodes Inc. 27 World's Fair Drive Somerset, NJ 08873 Tel: +1-732-469-0880 Fax: +1-732-469-2298 Brazil: Brite Rua Bandim, 112 - Boaçava São Paulo - CEP: 05470-040 Tel : +55 (11) 3323-9288 web: www.brite.com.br e-mail: audiocodesrma@brite.com.br

Call Us

  • Singapore +65 6493 6690

  • Australia +61 2 8072 9389

  • In Singapore call 6493 6690. In Australia call 02 8072 9389. In India call 0008009721008 Customers in other countries are welcome to call internationally to our support center at +972 3 9764343. Note: In some countries '+' is dialed as '00' as this is an international number.

  • Open Ticket Online

    To open or view tickets, you need a Service Contract

    OPEN TICKET
  • Repair Center

    AudioCodes Ltd. 1 Hayarden Street, Airport City Lod, 70151 Israel Tel: +972-3-976-4000 Fax: +972-3-976-4040

Visit AudioCodes Services Portal

Our Support Programs

  • Customer Technical Support

    AudioCodes provides direct customers with AudioCodes Customer Technical Support (ACTS) that includes around the clock access to our technical experts; software upgrades and updates; and RMA warranty and hardware replacement options. Our Global Support provides support expertise as well as local presence around the world.

  • Partner Solution Support

    AudioCodes continues to provide its service partners with the most comprehensive and qualified technical support. Our support programs deliver the technical support, training and consulting that allows you to provide end customers with comprehensive service, ensuring that they get the most out of AudioCodes’ products.

Renewals and Repair Information

  • Support Contract Renewals

    Ensure continuous support for your AudioCodes products by renewing your maintenance contract before it expires. Annual technical support services can be renewed for one or more years. To renew your contract(s), please request a quote from your preferred AudioCodes reseller or purchasing source or fill out our Support Quotation Request form by selecting the Request Quote button below.

  • Repair Information

    AudioCodes offers a complete set of hardware replacement services to provide cost-effective repair and replacement options for all AudioCodes products, including hardware Return and Repair (R&R) services for most products for customers with AudioCodes Support Programs. AudioCodes also offers Advance Hardware Replacement (AHR) and Managed Spares service with 4-hour or Next Business Day response time.

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