Course Objectives:
Students are expected to be active participants in the learning process. AudioCodes training for Voca CIC is designed to provide students with experience in configuring and maintaining the AudioCodes Voca CIC solution for Microsoft Teams.
Upon completion of this course, students will be able to:
- Review Voca CIC Platform and Market Fit.
- Understand Tiers, Capabilities, and Licensing Models.
- Explain License Add-ons, Assignment Metrics, and Stand-alone Offerings.
- Describe Voca CIC Private Cloud and Stand-alone Architectures.
- Navigate Service Provider UI, Capabilities, and Limitations.
- Navigate Channel UI, Capabilities, and Limitations.
- Understand Floating License Concept and Usage.
- Configure Tenants, Licenses, and Channels in Guided Exercises.
Course Prerequisites:
Students are expected to have an applicable professional background with a minimum of one year of practical experience with:
- Voca CIC professional Certified - Mandatory.
- VoIP and SIP network architecture.
- Contact Center and IVR experience.
- Microsoft Teams Background is preferred.
Certification:
- AudioCodes Voca CIC Partner Extension Certification (VCICP-PE).
Additional Information:
- The training is subject to a minimum number of attendees.
- Personal computer with a browser and the ability to install SIP phone application.
- Course CPN: TR/VCIC/PP/S.
Fees
$550 per seat.
Payment is accepted either by credit card, or Purchase Order (PO) via your registered sales or distribution channel.
Registrants are expected to finalize payment up-to 5 business days prior to the training start date.
Please complete your registration and fill in the card details to save your seat.
In case of course cancellation we will refund your payment.
Refund policy:
If you wish to cancel your participation, we will refund your payment without fees up-to 3 weeks prior to the event.
Any cancellation requests between 3 weeks and 1 week prior to the event will be subject to a fee of 50% of the training cost.
No refunds will be issued 1 week or less prior to the event.
You may transfer your registration to another person at no cost.
Please contact training-admin@audiocodes.com for any cancellation and transfer requests.
Agenda
Introduction:
- Understand the Voca CIC Platform and its market positioning
- Identify solution tiers and their capabilities
- Explain license add-ons and assignment metrics, including package combinations
- Differentiate between bundled and stand-alone offerings
Architecture:
- Describe the private cloud architecture of Voca CIC
Service Provider:
- Navigate the Service Provider UI and its capabilities
- Recognize the business need for the Service Provider layer
- Identify current limitations and considerations
Channel:
- Navigate the Channel UI and its capabilities
- Understand the purpose and role of channels in the multi-tenant solution
- Identify current limitations and considerations
- Explain the concept of floating licenses and their use
Hands-on Exercises:
- Apply learned concepts in guided exercises to configure and manage tenants, licenses, and service provider/channel settings.
