Tata Tele Business Services
Simplifying Microsoft Teams Voice Calling and Contact Center Services with Cloud Technology
Executive Summary
Tata Tele Business Services (TTBS), a leader in India’s enterprise solutions space, sought an efficient way to deliver Microsoft Teams calling and contact center services to businesses across India. By adopting the AudioCodes Azure-based Live Platform, TTBS rapidly deployed Microsoft-certified services, ensuring seamless customer onboarding and streamlined service delivery.
Background
TTBS holds a strong presence in India’s enterprise market, covering 99% of its footprint across major cities. As a Microsoft partner, TTBS resells Microsoft licenses and offers Microsoft Teams as a unified communications solution. To enhance its offering, TTBS aimed to introduce Direct Routing, Operator Connect capabilities and other value-added services in a simple and efficient manner.
For more information, visit the Tata Tele Business Services website.
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Deliver rapid time-to-market without building a complex voice infrastructure
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Allow customers to retain existing phone numbers while benefiting from cloud-based infrastructure
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Ensure Microsoft certification for Direct Routing and Operator Connect for reliable calling
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Provide productivity-enhancing applications to stand out in the competitive market
"With AudioCodes Live Platform, our Smartflo UCaaS solution is revolutionizing how Indian enterprises adopt Microsoft Teams-based services. The platform’s speed, automation, and reliability give us a competitive edge in a rapidly evolving market."
Results
The implementation of AudioCodes Live Platform transformed TTBS’s ability to deliver Teams-based unified communication and voice services. Branded as Smartflo UCaaS, the offering enables:
- Rapid onboarding and scalable deployment across India’s top telecom circles
- A robust and reliable UCaaS solution tailored to enterprise needs
- Comprehensive service coverage, reaching 95% of India’s enterprise customers
Amit Thakkar, Vice President Product, Tata Teleservices stated: “With AudioCodes Live Platform, our Smartflo UCaaS solution is revolutionizing how Indian enterprises adopt Microsoft Teams-based services. The platform’s speed, automation, and reliability give us a competitive edge in a rapidly evolving market.”
By integrating advanced technologies and simplifying service delivery, TTBS continues to strengthen its leadership position in the Indian enterprise market, empowering businesses with cutting-edge solutions that drive productivity and growth.