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AI Receptionist Built for Any Phone System
Answer more calls, even after hours. Give callers consistent help with everyday requests while keeping your team focused on the calls that need a person.
How it works
A simple question should not send callers through a maze of keypad menus.
With Voca CIC AI Receptionist, they simply explain what they need in their own words. It understands the request in real time, responds naturally, and handles everyday needs. When a person is needed, it brings in an agent instead of leaving the caller trapped in another automated loop.
Delivered through the AudioCodes Live Platform, the service connects to your existing phone system, with AudioCodes managing the voice connection. Across healthcare, retail, home services, and other industries, callers get a more direct experience while your team spends less time on routine requests.
Keep your phone system
See AI Receptionist in Action
Voca CIC AI Receptionist works with Microsoft Teams, Cisco, Avaya, or any other phone system without replacing your existing setup.
No need to replace your existing phone system.
Microsoft Teams Certification
Certified for Microsoft Teams Voice Agents
Voca CIC is among the first solutions certified for the Microsoft Teams Unify integration model for Voice Agents, extending its certified coverage from live-agent workflows to AI-powered conversations.
Why it matters
Better experience for every caller
Every call answered.
Every time.
Every call is answered instantly, even after hours, so no lead or customer request is lost.
Always accurate.
Never off-script.
AI delivers reliable responses and escalates to your team when needed.
Handle more.
Hire less.
Resolve common requests automatically and scale as call volume grows.
Real-Time Answers
Give callers answers in the moment from your documents, website, and connected CRM.
Faster Setup
Number Provisioning
Call Insights
What it costs
Simple & predictable pricing delivered as a fully managed service
Service
AI Receptionist
Works with your existing phone system.
$45 per cuncurent session
per month
per month
Phone number
provisioning
Azure AI Services &
conversational AI included
Multi-tier and
multi-tenant
Built for Partners
Bring AI Receptionist to your customers without building the operational layer around it yourself. Through AudioCodes Live Platform, partners can manage phone numbers, provision licenses, automate billing, and track usage across customer accounts from one place.
Multi-tier and multi-tenant capabilities make it easier to support customers and downstream partners as the business grows. Behind it all, carrier-grade delivery provides the foundation to run AI Receptionist reliably at scale.
FAQs
Yes. AI Receptionist works with Microsoft Teams, Cisco, Avaya, or any other phone system without replacing your existing setup.
No. AI Receptionist includes prebuilt designs for common scenarios, so you can go live immediately. These handle complete customer interactions from the initial request through resolution or handoff to a human agent, and can be customized to fit your needs.
AI Receptionist hands off to a human agent automatically when needed, with the full context of the conversation so the caller doesn't have to repeat themselves.
Yes. Load your own documents and connect your website so AI Receptionist can pull accurate answers directly from your content.
AI Receptionist supports 14 languages, including English (US, UK, AU), Spanish, French, German, Dutch, Italian, Portuguese, Chinese Mandarin, Hindi, Russian, Japanese, and Hebrew.
Our Experts Are Ready To Help!
