Voca Director of Sales UK

Description

AudioCodes is looking for a UK Enterprise Sales Director to grow Voca CIC, our Microsoft Teams-native contact centre and AI customer experience platform. You'll leverage our existing Teams customer base, develop new opportunities, and own the full sales cycle from prospecting through contract signature. This is a hunter role focused on replacing legacy contact centre platforms and helping organisations adopt AI-powered customer engagement. Success in the role will come from building pipeline, executing complex enterprise sales cycles, and consistently delivering against revenue targets

About Us

We are AudioCodes (NASDAQ: AUDC), a global leader in voice communications, voice AI, Unified Communications, Contact Center, and AI-powered customer experience solutions. For over 30 years, we have helped enterprises and service providers worldwide modernize their communications environments and deliver exceptional employee and customer experiences.

As a trusted Microsoft partner and a leader in Voice AI and Conversational AI, AudioCodes enables organizations to accelerate digital transformation through innovative solutions that integrate seamlessly with Microsoft Teams, Zoom, and other leading collaboration platforms.

With a global presence, thousands of customers worldwide, and a strong ecosystem of partners, AudioCodes is recognized as a market leader in enterprise communications and AI-driven voice solutions.

Voca CIC: Award-winning AI-first CX for Microsoft Teams and more

Voca CIC is AudioCodes' flagship, award-winning Contact Center as a Service (CCaaS) portfolio, designed to meet organizations where they are today and where they're going next. The portfolio covers two distinct opportunities: a Microsoft Teams-native contact center for organizations standardized on the Microsoft ecosystem, and a voice-platform-agnostic AI Receptionist that runs on top of any phone system.

Voca CIC for Microsoft Teams is a full omnichannel contact center, Microsoft Teams Unify certified (AI voice agents included) and built natively in Azure on the same voice backbone that powers Microsoft Teams Phone. That delivers the tightest integration model on the market.

Where other vendors "plug into" Teams through loose connectors, Voca CIC lives inside Teams, so every Teams user can play a role in the service workflow.

It is AI-first by design, embedding Conversational AI and Generative AI into the agent and customer journey through AI voice agents, AI call summarization, and sentiment analysis, alongside an omnichannel toolkit that unifies voice, chat, and email into a single agent screen. Voca CIC has won three major industry awards in two years (CX Today Best Microsoft Teams Contact Center 2024, CX Today Best CX Deployment 2025, and UC Today Best Microsoft Teams Contact Center 2025), with more than 250 enterprise customers across 12+ Microsoft Azure regions worldwide, including the UK.

The Voca AI Receptionist is our standalone, entry-level AI offering for businesses of all sizes, from SMB to large enterprise. Built as a multi-platform solution that sits on top of any voice platform (Microsoft Teams, Cisco, Avaya, RingCentral, traditional PBX, or carrier voice services), it dramatically expands our addressable market well beyond the Microsoft footprint. It delivers AI-driven call routing, document- and website-grounded Q&A, CRM integration, appointment scheduling, and outbound SMS to organizations looking for a fast on-ramp into AI-powered customer service, regardless of the phone system they already own.

If you want to build at the intersection of Microsoft Teams, Azure, and applied AI, with real enterprises depending on your work every day, this is where it happens.

Your mission

As the UK Voca CIC Enterprise Sales Director, you will be responsible for creating and closing new business opportunities across enterprise and public sector customers. You will own the entire sales cycle from prospecting through to contract signature, supported by presales, marketing, and commercial teams. This is a hands-on hunting role for someone who enjoys opening doors, building executive relationships, and winning complex enterprise deals. 

Key Responsibilities:

Build Pipeline 

• Identify opportunities within the existing AudioCodes customer base 
• Generate new opportunities through prospecting, networking, partners, and industry events 
• Develop relationships with CX, contact centre, IT, and business decision makers 

Drive Sales Opportunities 

• Lead discovery workshops and customer engagements 
• Build business cases and value propositions 
• Manage stakeholders across operations, IT, procurement, and executive leadership 
• Coordinate presales and commercial resources throughout the sales cycle 

Close Business 

• Lead commercial negotiations 
• Replace legacy on-premises contact centres and competing CCaaS solutions 
• Drive opportunities from qualification through to contract signature 
• Ensure a smooth transition to delivery and customer success teams 

Deliver Growth 

• Meet and exceed quarterly and annual revenue targets 
• Maintain accurate forecasting and pipeline management 
• Contribute ideas and initiatives to expand market presence across the UK 

Requirements

Must have:

• 5+ years of enterprise sales experience in Contact Centre, CCaaS, Unified Communications, Conversational AI, Customer Experience technology 
• Proven track record of exceeding sales targets 
• Experience managing complex enterprise buying cycles 
• Strong consultative selling skills 
• Ability to engage executive-level stakeholders 
• UK-based and willing to travel for customer meetings 

Preferred:

• Microsoft Teams Phone experience and knowledge of the Microsoft ecosystem and Azure 
• Experience selling AI or conversational AI solutions 
• Experience competing against vendors such as Genesys, NICE, Five9, Talkdesk, Content Guru, Cisco, or Amazon Connect 
• Established network of CX, Contact Centre, and IT decision-makers 

Why Join AudioCodes? Because you join a fast-growing AI and customer experience market with a strong alignment to Microsoft and Teams and an award-winning product portfolio. This role offers the opportunity to shape market strategy, drive growth, and capitalize on significant enterprise and installed-base opportunities across the UK, with the support of dedicated presales, marketing, and leadership teams.