AudioCodes and Tata Tele Business Services Collaborate to Deliver Integrated Voice Calling for Microsoft Teams under its Smartflo UCaaS product line

Lod, Israel – March 25, 2024 – AudioCodes (NASDAQ: AUDC) Press Release

Tata Tele Business Services (TTBS) enterprise customers in India can now enjoy Microsoft Teams voice calling with AudioCodes’ SaaS solutions for Microsoft Operator Connect and Direct Routing

AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced a strategic collaboration with Tata Tele Business Services (TTBS), a leading provider of unified communications solutions. As a result of this collaboration, TTBS will use  AudioCodes Live Platform for Microsoft Teams to offer Smartflo UCaaS (Unified Communication as a Service), a voice solution integrated with Microsoft Teams, to their enterprise customers in India. AudioCodes Live Platform, a white label, multi-tenant SaaS solution, enables TTBS to streamline the delivery of Smartflo UCaaS on Microsoft Teams via Direct Routing and Operator Connect voice connectivity from a single platform integrated into their existing core network. AudioCodes Live Platform includes advanced automation and management tools to simplify customer onboarding and lifecycle management, as well as a comprehensive portfolio of add-on voice applications including contact center, call recording, conversational IVR and meeting productivity solutions.

TTBS also selected the AudioCodes Voca Conversational Interaction Center (CIC), a cloud-native contact center solution that integrates seamlessly with Microsoft Teams. Delivered via AudioCodes Live Platform, Voca CIC provides TTBS customers with a rich set of features and functionalities, such as intelligent call routing, conversational AI, analytics and omnichannel support, to enhance customer experience and agent productivity.

The collaboration with TTBS reflects AudioCodes' commitment to expanding its presence and reach in the fast-growing Indian enterprise market, where Microsoft Teams adoption is rapidly increasing. By leveraging AudioCodes Live PLatform, TTBS will be able to deliver high-quality, reliable and cost-effective Smartflo UCaaS voice calling capabilities to enhance the productivity and collaboration of Microsoft Teams users.

“We are delighted to join forces with Tata Tele Business Services to enable Microsoft Teams Phone connectivity for their customers in India,” said Lior Aldema, Chief Business Officer at AudioCodes. “Our innovative AudioCodes Live Platform and Voca solutions are designed to simplify and accelerate the adoption of Microsoft Teams as a unified communications, collaboration and contact center platform, while offering a superior user and customer experience that provides exceptional business value.”

“We are excited to partner with AudioCodes to offer our customers Smartflo UCaaS a robust and reliable Microsoft Teams Phone solution that meets their communication and collaboration needs,” added Vishal Rally, Sr. Vice President – Product and Marketing, Tata Teleservices. “With AudioCodes Live Platform and Voca, we can deliver a comprehensive and scalable UCaaS and CCaaS solution that is fully integrated with Microsoft Teams and our core network, while ensuring high voice quality and customer satisfaction.”