DACH - Contact Centre Sales Manager

Location: Germany

Job Description:

AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications software, products and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.

At AudioCodes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table.  After all, they are our most valuable assets.  As such, we strongly believe that the only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team.  At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development.  We offer a flexible and collaborative work environment, along with career growth opportunities.

The ideal candidate would be an experienced enterprise salesperson with direct touch experience, demonstrating successful experience in the Contact Centre or Contact Centre as a Service area. He/she will primarily be responsible for selling AudioCodes’ contact centre solutions and services to enterprise customers on their own or by supporting the AudioCodes DACH enterprise sales managers.

 Responsibilities:

• Develop and maintain a deep understanding of the contact centre market in EMEA and DACH specifically.
• Establish yourself as the trusted subject matter expert in this practice internally.
• Hunt for new sales opportunities within existing AudioCodes DACH and EMEA accounts as well as new prospects.
• Develop the strategic opportunities to sales closure independently and help the AudioCodes regional enterprise sales managers with closing the others.

• Analyse and prioritise partnership opportunities to support the sales efforts with new or existing vendors, resellers & partners and cultivate them. 
• Develop and grow the contact centre market partner landscape.
• Identify new opportunities for lead generating activities (with partners or without them) and work with the AudioCodes marketing department to execute them.
• Generate new ideas for strategic and tactical improvements to our go to market in the DACH and EMEA contact centre market.
• Meet or exceed annual and quarterly revenue targets.

Qualifications:

• Minimum 5 years’ experience in direct sales in the contact center space.
• Indirect sales capabilities would be an advantage.
• Intermediate technical contact center knowledge and a capacity to learn new technologies.
• Creative, independent, and resourceful with overachiever track record.  
• Strong people’s skills. Relationships builder. Able to deal professionally with different personality types and at different levels in prospect’s organizations.
• SaaS sales model and strategy (managed services approach)
• Consultative selling style.
• Teamwork, trust, and openness are key.
• German native speaker.