Simple Deployment
Flexible Storage
Cost-Effective Pricing
Industry-Proven
UC-Agnostic Recording
AI-Powered Analytics
Compliance Recording
Meet regulatory requirements in finance, healthcare and government with automated recording that supports MiFID II, GDPR, PCI DSS, HIPAA and E-Discovery standards.
Interaction Insights Enterprise Call Recording
Cloud-Based Interaction Recording Solution for Unified Communications
Next-generation, Enterprise-grade Compliance Recording Delivered Securely from the Cloud
AudioCodes Interaction Insights is a next-generation, enterprise-grade interaction recording solution for unified communications (including Microsoft Teams, Cisco Webex and others), securely hosted in the cloud. Record voice calls, video conferences, instant messaging conversations and screen-sharing sessions with powerful compliance features, flexible storage options and AI-powered analytics.
Why Choose Interaction Insights?
Get started quickly with our cloud-based SaaS solution - no complex infrastructure required.
Take control of your recording data with Bring Your Own Blog storage.
Choose from flexible plans designed for organizations of all sizes.
Trusted by leading companies in verticals such as finance, government, healthcare and energy sectors for compliance and quality assurance.
Native support for Microsoft Teams call recording. SIPREC support for recording calls in Zoom and other on-premises or cloud UC environments.
Automatic call transcription and generative AI-powered analytics for agent assist, sentiment analysis and more.
Key Use Cases
Quality Assurance
Monitor agent performance and improve customer service with comprehensive interaction capture and analysis.
Fraud Prevention
Identify and track fraudulent activities by maintaining detailed records of suspicious calls and communications.
On-Demand Recording
Activate recording when needed for training, dispute resolution or documentation purposes.
Complete Interaction Capture
Interaction Insights captures every type of Microsoft Teams communication:
- Voice calls - Internal and external phone conversations
- Video meetings - Hybrid and remote virtual interactions
- Instant messages - Text-based communications
- Screen sharing - Visual presentations and online collaboration
The platform automatically indexes and tags recordings, making retrieval and analysis effortless for authorized users.
Free POC
Try Interaction Insights for Free in Our 30-Day POC Trial
Sign up today for a free 30-day Interactive Insights trial and experience for yourself how its compliance call recording, conversation analytics and quality assurance capabilities can boost your business.
AI Analytics That Unlock The Value of Every Interaction
Interaction Insights' AI analytics elevate call recordings into actionable compliance and quality intelligence at scale. Using the analytics, organizations can automatically uncover business-critical insights including compliance valuation, identifying regulatory risks, scoring agent performance, assessing service quality and highlighting key moments in calls for training and coaching purposes.
White Paper
10 Considerations When Migrating Your Recording Application to the Cloud
Learn essential insights before moving your call recording infrastructure to the cloud, including compliance requirements, security considerations, and integration strategies.
3 Minute Read
Intuitive Operation and Management
Easy-to-Use Interface
With Interaction Insights you can manage all recordings through a user-friendly web portal or directly within the embedded Teams app. No specialized training is required.
Role-Based Access Control
Enterprise-Grade Security You Can Trust
Validation
Microsoft Azure SSO
Encryption
256-bit AES at rest & 256-bit SSL/TLS in Motion Encryption
Privacy
Azure Open AI Data Privacy
Standards
Compliance Standards: GDPR
Standards
Compliance Standards: CPRA
Standards
Compliance Standards: CCPA
Development
Developed According to Open Web Application Security Project (OWASP) Guidance
Data Retention Policy
Automatic Saving/Deletion of Data Based on Customer Requirements
Application User Activity
Security Monitoring with Event Logs
Qualification
Certified: ISO 27001
Qualification
Certified: ISO 27032
Qualification
Certified: SOC 2 Type II
Flexible Pricing to Meet All Enterprise Recording Needs
Interaction Insights is available in two pricing packages designed to meet any organization's needs.
Essential
Pro
Recording of all voice interactions
Hosted in AudioCodes secure cloud
Data retention
Up to 24 months*
Unlimited
Double recording for high availability
-
Separate storage and database
Bring Your Own Storage (Optional)
Geo-redundancy & disaster recovery
-
Video & screen-sharing sessions
Instant messaging conversations
*Unlimited retention available at additional cost
**Additional cost
Feature Highlights
Everything enterprises need to record, secure, and manage interactions at scale.
Streamlined User Experience with Secure Identity Management
- Intuitive web-based UI and embedded Teams app
- User single sign-on (SSO)
- Azure Active Directory (AAD) mapping and authentication
Comprehensive Recording with Flexible Retention and Storage Control
- Full-time recording of all interactions
- Flexible retention policies with real-time configuration
- Call tagging and noting with user-definable metadata
- Bring Your Own Storage (BYOS) support
Enterprise-Grade Security with End-to-End Compliance and Auditability
- Role and permission-based access control
- 256-bit AES encryption at rest, 256-bit SSL/TLS encryption in motion
- Complete audit trail logging all user activities
- Export capabilities for call records and audit reports
Designed for Modern UCaaS and Hybrid PBX Environments
- Microsoft Teams certification
- Cisco Webex certification (in progress)
- SIPREC support for other UCaaS and PBX environments
FAQs
It captures all Teams interactions, offers strict encryption, RBAC controls, detailed audits, BYO storage and supports major regulations including MiFID II, GDPR, PCI DSS and HIPAA.
It enforces Azure SSO, granular permissions, full audit logging and enterprise-grade certifications to ensure only authorized users can access recordings.
Yes. It supports SIPREC-based capture for Zoom and other UC environments, ideal for hybrid or multi-platform organizations.
Automated transcription, generative AI analytics, sentiment scoring and agent-assist insights improve compliance and service quality.
Get Started with Interaction Insights!
Transform your UCaaS environment with comprehensive, compliance call recording. Contact us to discuss your organization's specific requirements and find the right package for your needs.
Ready to learn more? Speak with an AudioCodes representative about how Interaction Insights can support your compliance, quality assurance and business continuity goals.
