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Dynamics 365 Customer Service Voice Channel Connectivity

Simplified self-service BYOC voice connectivity using VoiceAI Connect Cloud

  • Easily add voice to Dynamics 365
  • No technical expertise needed
  • Maintain existing carrier connections
  • Microsoft-certified platform

Overview

AudioCodes VoiceAI Connect Cloud for Microsoft Dynamics 365 is a self-service, SaaS offering that enables organizations using Dynamics 365 Customer Service contact center to connect to external voice networks and platforms rapidly and easily. Using just a few clicks and without the need for technical expertise, organizations can begin offering voice communications in their omnichannel contact center within a matter of minutes.

VoiceAI Connect’s Bring Your Own Carrier (BYOC) offering enables organizations to hold on to their existing phone numbers, keep current carrier contracts and migrate smoothly from legacy contact center solutions. Under the hood, the service is powered by AudioCodes’ Microsoft-certified SBCs which deliver extensive scalability and reliability.

Benefits

  • Enhance Dynamics 365 contact center CX with voice calling
  • Get up and running quickly with no voice expertise required
  • Leverage existing carrier relationships and pricing
  • Service available in any geographical location

Features

  • Scalable and robust architecture based on AudioCodes certified SBCs
  • Pay-as-you-go pricing available via Azure Marketplace
  • Allows smooth migration from legacy contact centers to Dynamics 365
  • Supports integration with other voice platforms and devices
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