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Introduction to Voice.AI Gateway
Advances in artificial intelligence, machine learning and natural language processing have given a boost to the creation of naturally conversing chatbots.
Customer service chatbots help to increase customer satisfaction by eliminating waiting time. At the same time, they can save up to 30% in customer support services expenditure by automating simple and repetitive tasks.
AudioCodes’ Voice.AI Gateway brings the most intuitive form of human communications to your chatbot service, supporting phone and WebRTC voice calls.
Why Voice.AI Gateway?
- Gives your chatbot a unique personality with a human voice
- Extends the reach of your chatbot using voice calls via PSTN, enterprise unified communications or WebRTC
- Increases conversation rate, usability score and user experience using natural voicebot conversations
- Reduces costs and increases efficiency by offloading repeating customer service requests
- High voicebot success rate using optimized voice quality
- Integrates with bot services developed on Azure, Amazon Web Services, Google Cloud Platform and other bot frameworks
- Seamless interconnection with SIP and WebRTC voice communication services
- Advanced call management, including transfer to agent, call recording, call disconnect and more
- Comprehensive security against DoS/DDoS attacks, fraud and eavesdropping
- Voice quality monitoring
AudioCodes Voice.AI Gateway on Microsoft Build 2020
Voice Meets Bots
Watch Nimrode Borovsky, VP Global Marketing Present at Chatbot Summit - Voice Meets Bots - The benefits and challenges of integrating telephony and chatbots as well as practical advances in the field
AudioCodes and Konverso partner to offer a new IT helpdesk voice bot
AudioCodes Voice.AI Gateway is being used by Konverso to voice-enable its Kbot IT helpdesk automation solution and provide connectivity with telephony engagement channels.
AudioCodes and Konverso - Introducing Voicebots - The Future of the Service Desk Industry
AudioCodes Voice.AI Gateway is being used by Konverso to voice-enable the service desk industry and rephrase the customer IT support.
Conversational Voicebot using AudioCodes Voice.AI Gateway
Learn how Cognigy turn any chatbot to an automated conversational voicebot using AudioCodes Voice.AI Gateway.