Help Desk - Or Yehuda

Description

Join the AudioCodes support team! Scope of work includes customer and end-user support, network troubleshooting, ongoing resolution of IT issues while demonstrating emotional intelligence to deliver a delightful customer experience.

Requirements

• High school graduate 
• High level of English 
• At least two years’ experience delivering hands-on technical support in a helpdesk environment
• Service oriented able to address customer pains while suggesting alternative solutions when appropriate
• Global employment experience big advantage 
• Certified PC technician 
• Microsoft certification a plus
• In-depth knowledge of workstation hardware, laptops, and peripherals
• Able to identify, repair, replace and reinstall new components 
• Familiar with standard anti-virus solutions 
• Able to identify and address both software and hardware issues