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AudioCodes and Avaya Selected by Leading Asian Service Provider for its Next Generation SIP Contact Center

May 17, 2014

Lod, Israel – March 17, 2014 - AudioCodes (NasdaqGS: AUDC), a leading provider of converged voice solutions that enable enterprises and service providers to transition to all-IP voice networks, announced today that Avaya, a global provider of business communications and collaboration systems, has selected AudioCodes Mediant platform to help drive efficiency and cost reduction within one of Asia’s leading Service Providers’ Customer Support Solution.

AudioCodes high density Mediant platforms are ideal for large IP-based contact centers. They provide a cost-effective connectivity solution for organizations that require a large number of E1 or DS1 interfaces or high bandwidth OC-3/STM-1 interfaces, and that wish to consolidate their network hardware equipment into a small footprint, carrier-grade media gateway. Replacing multiple gateways with a single high density gateway combined with trunk consolidation can drive reduced total cost of ownership (TCO) on many fronts. In addition to significant reduction in hardware price and carrier access charges, savings can be realized through reduced power, UPS and cooling needs, as well as lower operational and maintenance costs.

“AudioCodes Mediant gateways are deployed with Avaya solutions to help contact centers realize the benefits of trunk consolidation, lower TCO and a simplified migration path to SIP. Through a range of scalability options, the gateways enable standards-based and cost-effective SIP network solutions for both headquarter locations, as well as remote satellite and branch offices,” said Pamela Tham, Country Director, Singapore.

“We are very pleased to have been selected by Avaya APAC to collaborate on such a prestigious project,” said AudioCodes’ Yehuda Herscovici, Vice President Product. “AudioCodes has been collaborating with Avaya for many years now, providing a variety of voice infrastructure elements designed to maximize efficiency while driving costs down. As a long-time, trusted and successful Avaya partner, AudioCodes’ products have been successfully deployed, together with Avaya, by numerous large contact centers, helping these customers realize the benefits of trunk consolidation, lower total cost of ownership (TCO) and a simplified and low-risk migration path to SIP.”

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