Course Objectives:
This course equips administrators and engineers with the knowledge and practical skills required to manage AudioCodes Live Platform services.
Course Prerequisites:
- None
Certification:
- AudioCodes Certified Live Platform (ACLP).
Additional Information:
- The training is subject to a minimum number of attendees.
- Personal PC with TeamViewer application is required for lab practice.
- Course CPN:TR-CUST.
Fees
$750 per seat.
Payment is accepted either by credit card, or Purchase Order (PO) via your registered sales or distribution channel.
Registrants are expected to finalize payment up-to 5 business days prior to the training start date.
Please complete your registration and fill in the card details to save your seat.
In case of course cancellation we will refund your payment.
Refund policy:
If you wish to cancel your participation, we will refund your payment without fees up-to 3 weeks prior to the event.
Any cancellation requests between 3 weeks and 1 week prior to the event will be subject to a fee of 50% of the training cost.
No refunds will be issued 1 week or less prior to the event.
You may transfer your registration to another person at no cost.
Please contact training-admin@audiocodes.com for any cancellation and transfer requests.
Agenda
Day 1:
- Live Platform Overview
- Services and Features
- Customer Types
- Licenses & Billing Models
- Live Platform Recourses
- Infrastructure Overview
- Shared vs Dedicated Topologies
- Live Platform Login
- Live Platform Interface
- First Configuration and Management
- Services Overview: Microsoft Teams Direct Routing
- Hands-on Lab 1: Microsoft Teams Direct Routing
Day 2:
- Services Overview: Microsoft Teams Operator Connect
- Services Overview: Zoom Phone Provider Exchange
- Services Overview: Cisco Webex Cloud Connect
- Hands-on Lab 2: Cisco Webex Cloud Connect
- Services Overview: Live UC
- Services Overview: Live CX
- Hands-on Lab 3: Live CX
Day 3:
- Services Overview: Hybrid Entity
- Services Overview: VOCA CIC
- Hands-on Lab 4: VOCA CIC
- Services Overview: Interactive Insights & Meeting Insights
- Services Overview: Device Manager
- Certification Exam