AudioCodes supports contact centers who want their agents to be able to work from anywhere, including from home or other remote locations. Although desk SIP phones generally represent the most intuitive, integrated and robust solution, and offer superior acoustics, some organizations are unable to invest their resources in additional devices.
In such cases, contact centers can deploy the AudioCodes WebRTC solution, which includes:
- A fully featured WebRTC soft phone integrated with the contact center desktop application, or an SDK to create a self-developed soft phone.
- A feature-rich, highly secure WebRTC gateway, fully integrated with AudioCodes market-leading SBCs, offering seamless connectivity with the contact center application.
- A centralized monitoring system supplying per-agent voice quality statistics and centralized management capabilities.