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Work from Anywhere

Enable seamless calling with superior voice quality for agents working outside of the office

  • Facilitates seamless WFH
  • Integrated with AudioCodes products
  • Quick and easy implementation
  • Highly secured solution

Overview

AudioCodes supports contact centers who want their agents to be able to work from anywhere, including from home or other remote locations. Although desk SIP phones generally represent the most intuitive, integrated and robust solution, and offer superior acoustics, some organizations are unable to invest their resources in additional devices.

In such cases, contact centers can deploy the AudioCodes WebRTC solution, which includes:

  • A fully featured WebRTC soft phone integrated with the contact center desktop application, or an SDK to create a self-developed soft phone.
  • A feature-rich, highly secure WebRTC gateway, fully integrated with AudioCodes market-leading SBCs, offering seamless connectivity with the contact center application.
  • A centralized monitoring system supplying per-agent voice quality statistics and centralized management capabilities.

Benefits

  • No need for remote installations
  • Centralized per-agent quality monitoring
  • Delivers superb voice quality
  • Robust security based on AudioCodes’ field-proven SBCs
  • Preserves contact center functionality and experience

Features

  • Seamless integration with the contact center and the agents’ workflow
  • The only WebRTC gateway providing full SBC capabilities
  • Dynamic codec transcoding for enhanced voice quality
  • Fully integrated with AudioCodes’ management and monitoring tools
  • Flexible deployment and licensing options
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