Imagine this. A traveler is hiking through Mt. Kita, Japan, admiring the stunning views, when they slip and twist their ankle. They’re in pain, in a foreign country and unsure whether their travel insurance will cover local treatment. The last thing they want to have to do is hunt down a toll-free number that may not work internationally, navigate a maze of menu options and then re-explain their details to three different agents.
This is exactly the kind of moment where AudioCodes Inbound Digital Click-to-Call shines.
Helping Travelers When It Matters Most
Whether it’s lost luggage in London or a canceled connecting flight in Chicago, travelers need quick and easy access to help. But legacy phone systems and toll-free numbers often let them down, especially across borders.
With AudioCodes Inbound Digital Click-to-Call, support is just one click away. Embedded directly into travel apps, websites and even booking confirmation emails, this innovative solution allows users to initiate a secure, high-quality voice call to a customer service agent in real time – no matter where they are in the world.
From Web to Voice – A Seamless, Stress-Free Journey
Traditional customer support channels often interrupt the digital flow, forcing users to leave an app or website just to dial a number. That’s not just frustrating and time-consuming – it also breaks the context of the conversation.
AudioCodes Inbound Digital Click-to-Call keeps everything in one place. When a customer taps the call button on a business’s digital platform, agents instantly receive contextual information, such as booking history or a reservation number, so they can jump straight into problem-solving mode instead of asking repetitive questions. It’s a smoother, faster experience for everyone involved.
Cutting Out the Cost and Complexity
Here’s something else that sets AudioCodes Inbound Digital Click-to-Call apart – it completely eliminates the need for expensive toll-free numbers, especially international ones that often don’t work for roaming users. All the traveler needs is an internet connection.
Not only does this dramatically cut operational costs, it also expands the business’s service reach. Whether the customer is stuck at an airport in another time zone or stranded in a foreign city, they can connect with a support agent instantly – no barriers, no extra charges.
Reliable, Flexible and Easy to Integrate
The AudioCodes Inbound Digital Click-to-Call solution uses our comprehensive in-app calling SDK for mobile and web together with a WebRTC to SIP voice service to deliver crystal-clear call quality from pretty much anywhere on the planet.
Our SDKs integrate easily into any contact center as a standard SIP trunk and work on all mobile and desktop operating systems. Best of all, there’s no need for agents to use any extra hardware or learn new tools. The solution simply connects into what they’re already using.
Turning Travel Nightmares into Loyalty Moments
AudioCodes Inbound Digital Click-to-Call can make all the difference during high-stress travel scenarios. An injury or a sudden illness. An elderly guest locked out of their hotel room. A family with small kids rebooking a missed connection. These aren’t just minor inconveniences, they’re emotional touchpoints.
But when a business provides personalized assistance quickly and effortlessly, it builds real brand loyalty. And the immediate commercial benefits are equally compelling:
- Ensure high levels of customer satisfaction
- Reduce agent handling time
- Eliminate toll-free charges
- Available as a service
Calling All Partners! Offer Real-Time Voice Support That Goes the Distance
AudioCodes Inbound Digital Click-to-Call isn’t just a handy feature – it’s quite literally a lifeline. In today’s busy world, where consumers expect instant answers and seamless digital experiences, it’s an unbeatable secret weapon that helps travel brands truly rise to the occasion And for partners, it’s a great way to generate recurring service revenues.
Because with AudioCodes Inbound Digital Click-to-Call, travelers won’t just reach their destination – they’ll be able to reach the support they need, too.
Check out the video at the top of the page to see how AudioCodes Inbound Digital Click-to-Call works in real-life travel scenarios.
