Compliance Recording
Meet regulatory requirements in finance, healthcare and government with automated recording that helps organizations comply with MiFID II, GDPR, PCI DSS, HIPAA and E-Discovery standards.
Interaction Insights Enterprise Compliance Call Recording
Interaction Insights is a secure, cloud-based compliance recording and AI analytics solution for Microsoft Teams and other UC environments, reducing compliance risk.
Teams-Certified, Enterprise-Grade Compliance Recording Delivered Securely from the Cloud
Certified for Microsoft Teams and suitable for UCaaS environments such as Cisco Webex and Zoom, Interaction Insights is designed for enterprise IT, compliance and contact center teams. It captures voice, video, screen-sharing and IM interactions, with AI-driven insights and automated workflows that help organizations meet regulatory requirements and improve service quality.
Reduce Compliance Risk
Support regulatory requirements with secure, governed recording of business interactions.
Turn Conversations into Intelligence
AI-driven insights to uncover meaningful information from recorded interactions.
Stay in Control of Your Data
Maintain control of recording access, retention and storage across the organization.
Improve Service Quality
Support quality assurance, performance improvement and coaching.
Trusted by Enterprises & Partners
"By adding Interaction Insights to our AudioCodes-powered Direct Routing service, we can give our customers compliance recording and AI conversation intelligence without the complexity of needing a separate platform. It's easy to adopt, is fully managed by us, and opens up new recurring revenue as customers’ needs evolve."
Garath Williams, CEO
Bulb Tech Group
"Compliance recording has become an essential requirement across multiple verticals, but customers also want to understand more about what is happening in their conversations. With Interaction Insights, we can address both needs through one scalable solution. Deployment is straightforward, and the platform gives us a strong foundation for adding AI-powered analytics services in the future."
William Wood, Director of Solutions Architecture
Marlin Communication
"We are always looking for solutions that help our customers and allow us to stand out with a differentiated managed service offering that builds sustainable service revenues. Interaction Insights fits that strategy well. It brings together compliance recording and AI-powered conversation intelligence across Microsoft Teams and other supported unified communications platforms, giving us more opportunities to develop differentiated managed services for our customers."
Mathew Appleyard, CTO
Tinkle
Why Choose Interaction Insights?
Get started quickly with our cloud-based SaaS solution, without the need for complex recording infrastructure.
Take control of your recording data with flexible Bring Your Own storage and retention options.
Choose from flexible plans designed for organizations of all sizes.
Trusted by leading companies in verticals such as finance, government, healthcare and energy sectors for compliance and quality assurance.
Certified for Microsoft Teams compliance recording. SIPREC support for recording calls in Zoom and other on-premises or cloud UC environments.
Automatically transcribe recorded interactions and apply AI analytics to identify compliance risks, sentiment, service-quality trends and key conversation moments.
How Interaction Insights Works
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Capture
Securely record voice, video, messaging and screen-sharing interactions across supported communications environments.
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Govern
Apply role-based access controls, retention policies, encryption and audit trails to protect recorded communications throughout their lifecycle.
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Analyze
Use transcription and AI-powered analytics to identify compliance risks, assess service quality and uncover actionable insights from recorded interactions.
Key Use Cases
Quality Assurance
Monitor agent performance and improve customer service with comprehensive interaction capture and analysis.
Fraud Prevention
Identify and track fraudulent activities by maintaining detailed records of suspicious calls and communications.
On-Demand Recording
Activate recording when needed for training, dispute resolution or documentation purposes.
Complete Interaction Capture
Interaction Insights captures every type of Microsoft Teams communication:
- Voice calls - Internal and external phone conversations
- Video meetings - Hybrid and remote virtual interactions
- Instant messages - Text-based communications
- Screen sharing - Visual presentations and online collaboration
The platform automatically indexes and tags recordings, making retrieval and analysis effortless for authorized users.
Free POC
Try Interaction Insights for Free in Our 30-Day POC Trial
Sign up today for a free 30-day Interactive Insights trial and experience for yourself how its compliance call recording, conversation analytics and quality assurance capabilities can boost your business.
AI Analytics That Unlock The Value of Every Interaction
Interaction Insights' AI analytics elevate call recordings into actionable compliance and quality intelligence at scale.
- Identify potential compliance and regulatory risks in recorded interactions.
- Assess agent performance and service quality using AI-powered analytics.
- Highlight key conversation moments for quality assurance, training and coaching.
White Paper
10 Considerations When Migrating Your Recording Application to the Cloud
Learn essential insights before moving your call recording infrastructure to the cloud, including compliance requirements, security considerations, and integration strategies.
Intuitive Operation and Management
Easy-to-Use Interface
With Interaction Insights you can manage all recordings through a user-friendly web portal or directly within the embedded Teams app. No specialized training is required.
Role-Based Access Control
Enterprise-Grade Security You Can Trust
Validation
Microsoft Azure SSO
Encryption
256-bit AES at rest & 256-bit SSL/TLS in Motion Encryption
Privacy
Azure Open AI Data Privacy
Standards
Compliance Standards: GDPR
Standards
Compliance Standards: CPRA
Standards
Compliance Standards: CCPA
Development
Developed According to Open Web Application Security Project (OWASP) Guidance
Data Retention Policy
Automatic Saving/Deletion of Data Based on Customer Requirements
Application User Activity
Security Monitoring with Event Logs
Qualification
Certified: ISO 27001
Qualification
Certified: ISO 27032
Qualification
Certified: SOC 2 Type II
Flexible Licensing Options to Meet All Enterprise Recording Needs
Interaction Insights is available in two licensing packages designed to meet any organization’s needs.
Essential Recording
Compliance Recording
Recording of all voice interactions
Hosted in AudioCodes secure cloud
Data retention
Up to 24 months*
Unlimited
Double recording for high availability
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Separate storage and database
Bring Your Own Storage (Optional)
Geo-redundancy & disaster recovery
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Video & screen-sharing sessions
Instant messaging conversations
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Transcription
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Analytics
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*Unlimited retention available at additional cost
**Additional cost
Feature Highlights
Everything enterprises need to record, secure, and manage interactions at scale.
Streamlined User Experience with Secure Identity Management
- Intuitive web-based UI and embedded Teams app
- User single sign-on (SSO)
- Azure Active Directory (AAD) mapping and authentication
Comprehensive Recording with Flexible Retention and Storage Control
- Full-time recording of all interactions
- Flexible retention policies with real-time configuration
- Call tagging and noting with user-definable metadata
- Bring Your Own Storage (BYOS) support
Enterprise-Grade Security with End-to-End Compliance and Auditability
- Role and permission-based access control
- 256-bit AES encryption at rest, 256-bit SSL/TLS encryption in motion
- Complete audit trail logging all user activities
- Export capabilities for call records and audit reports
Designed for Modern UCaaS and Hybrid PBX Environments
- Microsoft Teams certification
- Cisco Webex certification*
- SIPREC support for other UCaaS and PBX environments
* Coming soon
FAQs
Interaction Insights is certified by Microsoft for Teams compliance recording. It captures all Teams interactions, offers strict encryption, RBAC controls, detailed audits, BYO storage and help organizations support major regulations including MiFID II, GDPR, PCI DSS and HIPAA.
It enforces Azure SSO, granular permissions, full audit logging and enterprise-grade certifications to ensure only authorized users can access recordings.
Yes. It supports SIPREC-based capture for Zoom and other UC environments, ideal for hybrid or multi-platform organizations.
Automated transcription, generative AI analytics, sentiment scoring and agent-assist insights improve compliance and service quality.
Yes. Interaction Insights supports Bring Your Own Storage, providing organizations with greater flexibility in how recording data is stored and retained.
Retention depends on the selected licensing package. Essential supports retention for up to 24 months, while Pro supports unlimited retention, subject to the organization’s configured storage and retention policies.
Interaction Insights can capture voice, video, screen-sharing and instant messaging interactions, depending on the communications environment and configured recording capabilities.
Resources
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Cloud Call Recording for Microsoft Teams in the AI Era: From Compliance to Business Insights
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Interaction Insights Compliance Call Recording
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What Do Organizations Really Need from Microsoft Teams Compliance Recording?
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The Real Demand for Microsoft Teams Recording & Insights
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Recorded Doesn’t Mean Ready: Why AI Is the Missing Layer in Enterprise Call Recording
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Beyond Connectivity – Helping Partners Boost Revenue with Value-Added Services
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Driving Revenue with Value-Added Services in a Rapidly Changing Market
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What Is the Best Call Recording Solution for Microsoft Teams?
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Introducing Interaction Insights: Unlock the Future of Cloud Recording Services
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Ensure Compliance and Cut Costs: The Key Benefits of AudioCodes Interaction Insights Recording Service
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Advanced Data Layer Handling for Secure Compliance Recording
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10 Considerations When Migrating Your Recording Application to the Cloud
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Expert Tips for Adopting Cloud-Based Recording Solutions
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AudioCodes Live Platform for Microsoft Teams
Get Started with Interaction Insights!
Transform your UCaaS environment with comprehensive, compliance call recording. Contact us to discuss your organization's specific requirements and find the right package for your needs.
Ready to learn more? Speak with an AudioCodes representative about how Interaction Insights can support your compliance, quality assurance and business continuity goals.
