Microsoft has officially launched the Unify certification for Microsoft Teams Contact Centers (previously known as “Power”). And we’re proud to share that Voca Conversational Interaction Center (CIC) is among the first CCaaS platforms to be certified under this new standard.
But for us, this isn’t a shift - it’s recognition.
We made a bold technology decision years ago: to build Voca CIC using Azure Communication Services (ACS) and the Microsoft Teams Calling SDK. It was the clearest path to delivering a 100% native AI-first contact center experience entirely inside Microsoft Teams. No bolt-ons. No clunky integrations. Just seamless, reliable, AI-powered CX, right where agents and knowledge workers already live and work all the time.
What is the Unify Certification?
Microsoft’s Unify program sets a new bar for Teams-integrated contact centers. It validates a solution’s ability to meet Microsoft's highest standards for:
- Deep native integration using Teams Phone SDK and ACS
- High availability and uptime guarantees
- Security, compliance, and scalability within Azure
- A frictionless user experience inside Microsoft Teams
- Standardized access to Azure AI services
This new certification is about tight Teams Phone integration, without losing compatibility, and that’s exactly what we’ve delivered with Voca CIC since day one.
We Didn't Wait for a Standard - We Helped Shape It
In 2023, we brought Voca CIC into production with enterprise customers using Microsoft’s latest extensibility models. Acting as a design partner to help define what deep ACS-based integrations should look like for Teams CCaaS platforms, our understanding, expertise and partnership with ACS only grew.
That early bet gave us a head start and helped shape what is now formalized as the Unify model.
We built Voca CIC to run inside Teams - not just alongside it.
Trusted by Leading Enterprises
Voca CIC is trusted by leading enterprises to run their most critical customer interactions inside Teams—spanning education, manufacturing, logistics, healthcare, banking, finance and beyond.
These aren’t just implementations. They’re real-world enterprise migrations running on Voca CIC’s 99.999% uptime infrastructure, with integrated Azure AI and full omnichannel support.
It's trusted by organizations like:
University of Central Florida
Berry Global
Vanderlande
What Makes Voca CIC Different?
- Native Teams CCaaS: Customer interactions start, stay, and end in Teams Phone
- Built-in AI: Azure AI is ready for you to use day 1
- Multi-Tier, Multi-Tenant and Scalable: Cloud-based, multi-tier, multi-tenant ready in under a day
- Omnichannel + One Screen: Voice, SMS, chat, email - all inside Teams
And because we’re not just a vendor—we’re also a delivery partner—our global professional services team supports everything from deployment to optimization, whether by empowering channel partners, or providing a managed service directly by AudioCodes for end-customers. No matter what type of buyer you are, with Voca CIC you don't only get access to Services & Support, but also to Product and R&D.
A Future-Proof Choice for Microsoft Teams Customers
Being Unify certified is more than a badge. It signals that Voca CIC is the most tightly integrated Teams CCaaS available today and a future-ready platform for any organization committed to Microsoft’s ecosystem.
As Microsoft continues to evolve Azue AI, Teams Phone and Azure Communication Services, Voca CIC will continue to lead. Because we didn’t just adopt this architecture, we helped make it what it is today.
