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Reduce toll-free costs, boost sales and Improve CX, the easy way

  • Improve customer sales and conversions
  • Increase agent efficiency
  • Reduce communication costs dramatically
  • Easy to deploy with any SIP-based contact center


In today’s digital world, self-service business carried out via the internet, mobile apps and kiosks is quick and efficient. However, sometimes when all the self-service options have been exhausted, a quick call to a contact center agent is necessary to close an online sale or to get technical support after a purchase.

AudioCodes Click-to-Call solution enables customers to call an agent simply by clicking on a dedicated button, strategically placed in a company’s website, mobile app or self-service kiosk. The agent taking the call receives contextual information about the customer and their topic of interest, thereby increasing efficiency and reducing call times. Based on secure and robust WebRTC technology, AudioCodes Click-to-Call is easy to implement and can be deployed in any SIP-based contact center environment.

Click-to-call is available from AudioCodes as a fully managed service


  • Close more online sales and prevent customers from abandoning carts
  • Dramatically reduce costly domestic and international toll-free call charges
  • Customers can call from anywhere – just need a data connection or Wi-Fi
  • Increase agent efficiency with faster, real time call resolution
  • Available as a hassle-free managed service


  • Leverages WebRTC technology for ease of deployment, voice quality, security
  • Simple integration into desktop, mobile and kiosk environments
  • Robust service infrastructure based on AudioCodes market leading SBCs
  • Call handled as a regular incoming contact center call (transfer, recording, compliance, supervision)

Our Experts Are Ready To Help!

Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and any aspect of contact center voice deployments.

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