In today’s digital world, self-service business carried out via the internet, mobile apps and kiosks is quick and efficient. However, sometimes when all the self-service options have been exhausted, a quick call to a contact center agent is necessary to close an online sale or to get technical support after a purchase.
AudioCodes Click-to-Call solution enables customers to call an agent simply by clicking on a dedicated button, strategically placed in a company’s website, mobile app or self-service kiosk. The agent taking the call receives contextual information about the customer and their topic of interest, thereby increasing efficiency and reducing call times. Based on secure and robust WebRTC technology, AudioCodes Click-to-Call is easy to implement and can be deployed in any SIP-based contact center environment.
Click-to-call is available from AudioCodes as a fully managed service.