Reinventing meeting intelligence for the modern legal firm. Discover how DWF is revolutionizing the way it captures meeting content with AudioCodes Meeting Insights, delivering faster, more accurate, AI-powered summaries that transform client service across its global teams.
The Customer
DWF is a global legal powerhouse, combining deep expertise with a forward-thinking, tech-driven approach. Founded in 1977, the UK-based firm now spans around 35 locations worldwide, with over 4,500 professionals delivering integrated legal and business services to clients across the globe.
The Challenge
DWF runs hundreds of meetings every week across multiple time zones, both with clients and internally. Until recently, capturing what happened in those meetings was a slow, manual process, relying on staff to take notes and often delaying summaries by several days.
On top of that, their existing summarization tool didn’t deliver the structure or accuracy needed for legal work. DWF needed a smarter solution, one that could quickly produce clear, complete and compliant meeting notes while reducing the burden of manual documentation.
The Solution
Based on a recommendation from AudioCodes’ UK partner, Tinkle, DWF selected AudioCodes Meeting Insights, an AI-powered meeting recording and summarization platform, to capture and structure meeting content automatically. Meeting Insights integrates seamlessly with Microsoft Teams, recording, transcribing and summarizing meetings while storing everything in a secure, centralized repository accessible across the organization.
What made the biggest difference to DWF was the quality and clarity of the output. Automated summaries include clear speaker separation, key highlights and well-structured content, making notes easy to review and ideal for legal use.
The platform also tracks actions and decisions in real time, helping teams stay aligned on next steps after every meeting. A fully searchable archive means past discussions, notes and files are always easy to find, while support for in-person and mobile calls ensures nothing is missed. All of this is underpinned by enterprise-grade security and governance, keeping sensitive legal information protected at every stage.
“Meeting Insights captures the facts, cuts through the noise and delivers clear, accurate summaries instantly. The accuracy is outstanding and it’s become an essential part of how we work.”
Ashley Moss, Global Head of Technology & Transformation, DWF
The Results
Since adopting Meeting Insights, DWF has significantly improved both meeting productivity and documentation speed across the business. Manual note-taking and write-ups, which could often take two to three days, is now replaced by instant access to structured meeting summaries.
With verified 99% transcription accuracy teams can rely on the output for both internal use and client communication. This has helped DWF respond to clients faster, often sharing summaries immediately after meetings to enhance transparency and service delivery.
By removing much of the administrative burden, staff can now focus on higher-value legal work. At the same time, better access to meeting intelligence has strengthened collaboration across teams and regions. DWF continues to expand its use of the platform, with features like pre-meeting summaries ensuring every meeting starts with everyone aligned and ready to move forward.
Meeting Insights Value for Legal Firms
- Instant access to meeting notes
- Verified 99% transcription accuracy
- Faster post-meeting summaries
- Reduced administrative workload
