DACH - Solutions Architect (AI & Voice)

Location: Germany (Regional Role – DACH)

Overview:

We are seeking an experienced Solutions Architect to support our rapidly growing AI-driven solutions portfolio while maintaining deep expertise in legacy voice, telephony and unified communications. Based in Germany, this role will act as a regional technical authority, guiding customers and partners across the DACH market on solution design, architecture and deployment strategies.

The ideal candidate is a forward-thinking technology leader who can translate business needs into scalable, enterprise-ready architectures from conversational AI and voice automation to traditional SBCs, gateways, and telephony integrations.

Key Responsibilities:

1. Pre-Sales Architecture & Technical Leadership

• Lead technical discovery, requirements gathering, and solution design activities for customers across DACH.
• Architect end-to-end solutions integrating UC and IP telephony, Voice AI platforms, speech services, voice bots, analytics and cloud services with existing enterprise voice environments.
• Experiences in designing and selling managed services in complex UC , IP telephony, Contact center and VoiceAI environments.
• Present and demonstrate solutions to Integration partners, enterprise customers, government agencies, and service provider partners.

2. Voice & UC Technical Expertise

• Provide deep expertise in SIP, SBCs, media gateways, PBX integrations, PSTN and VoIP protocols.
• Support migrations from legacy telephony to cloud platforms such as Microsoft Teams, Webex, Zoom and SIP trunking environments.

3. AI Solution Expertise

• Experience in AI-driven voice applications, including conversational AI, intent engines, NLU/NLP, transcription, and call automation solutions is an advantage.
• Collaborate with product teams on feature requirements, solution enhancements, and competitive differentiation.

4. Partner & Ecosystem Engagement

• Enable and support regional channel partners, systems integrators, and service providers with training, architecture guidance, and deal shaping.
• Participate in partner onboarding, certification programs, and solution validation activities.
• Collaborate with regional commercial teams on RFP responses, proposals, and customer success planning.

Requirements:

Technical Skills:

• Solid expertise with voice networks, including SIP, WebRTC, RTP, SBCs, media gateways, PBXs, SIP trunking, and telephony routing.
• Good hands-on knowledge of AI/ML concepts, conversational AI frameworks, cloud-native architectures, and API-based integrations.
• Experience with Microsoft Teams Voice, Zoom Phone, Webex or similar UC platforms is highly desirable.
• Familiarity with Azure, AWS or GCP services including AI and speech-to-text.

Professional Experience:

• 6–12 years of experience in a pre-sales, solutions architecture or technical consultancy role.
• Regional exposure to DACH markets, with understanding of customer needs across enterprise, government, and service provider sectors.
• Experience working with channel partners and systems integrators across the region.

Soft Skills:

• Strong communication, presentation, and stakeholder management skills.
• Ability to translate complex technical concepts into clear business value.
• Self-driven and comfortable working in a fast-paced, evolving solutions environment.
• Fluent in English. 

Education & Certifications:

• Bachelor’s degree in Computer Science, Engineering or related field.
• Certifications in cloud platforms (Azure/AWS/GCP), AI/ML, and UC/telephony technologies are advantageous.