Premium Managed Services
- Product as a Service (Optional)
- Project Management
- Planning and Design
- Product Shipment & Delivery to Site (Optional)
- On Site Installation - Rack, Stack, IP connectivity (Optional)
- Remote product implementation
- Remote product commissioning
- Maintenance Support (24x7x365)
- 24x7 Remote Monitoring and Alert Notification
- Proactive Triage and Incident Management
- Managed Spares (24x7x4 hour or 9x5 Next Business Day) or Advance Hardware Replacement (Optional Add-on)
- Online access to all product docs, SW releases, and patches
- Online ticketing and ticket reporting
- Moves, Adds, Changes, Deletes (MACDs)
- Periodic reporting, trend analysis and service reviews
- Backup & Restore
- Software Upgrades
- Client Service Management
