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AudioCodes Live for Microsoft Teams
Complete Microsoft Teams voice and AI solution for seamless communication in future-ready workplaces and contact centers
Calling, Contact Center and AI Services for Microsoft Teams
Considering Microsoft Teams? Or are you already using Microsoft Teams and want to add voice calling capabilities using Operator Connect or Direct Routing? Or perhaps you’re interested in AI-powered, value-added solutions to take your organization’s productivity to the next level. AudioCodes is the only vendor that can provide everything you need to enjoy a consolidated, Microsoft Teams-certified calling and AI-first contact center experience.
With over 20 years of Microsoft unified communications voice enablement experience, we are proud to be a dedicated partner in Microsoft’s UC journey, serving as a trusted first-party technology collaborator. Our close cooperation with Microsoft’s research and development teams drives innovation and enhances the quality of the solutions that we provide. Together with Microsoft, we help enterprises unlock the full value of voice to improve business intelligence, enhance the employee and customer experience, sharpen decisions and drive growth.
Trusted Microsoft Partner
Certified Calling, Contact Center and AI Services for Microsoft Teams
A One-Stop Shop
Unique end-to-end offering including AI solutions and devices
Simplify Your Journey
Service automation streamlines deployment, onboarding and management
Global Support & Services
Unrivalled in-house blend of Teams Phone UCaaS voice and contact center expertise
Partnering with AudioCodes has been very successful. AudioCodes was the only partner out there that offered a true integration with Microsoft Teams.
Michael Rapp, IT Director at Berry Global
The Ultimate Productivity-Enhancing Solution for Microsoft Teams
AudioCodes Live for Microsoft Teams is a managed solution that includes a comprehensive portfolio of voice management, calling, contact center and AI services for Microsoft Teams. It enables enterprises to deploy, operate and optimize Teams Phone with confidence, reducing complexity while preserving control over their voice environment. Based on AudioCodes’ field-proven Microsoft UC experience, AudioCodes Live enables organizations to easily adopt Teams as a reliable, business-critical calling platform.
Complete Microsoft Teams Voice and AI Solution
The value for enterprise customers lies in operational clarity and consistency. AudioCodes Live supports certified Operator Connect and Direct Routing architectures, global PSTN connectivity and high availability designs, ensuring predictable voice quality and scalability. Centralized monitoring, analytics and lifecycle management give IT teams clear visibility into performance and usage, helping maintain a high-quality user experience as Teams voice adoption grows.
AudioCodes Live also extends beyond calling with a broad portfolio of innovative value-added voice services. These include AI-driven contact centers, meeting intelligence, call recording with analytics capabilities and voice bot integration. Together, these services transform Teams voice from a straightforward communications platform into a strategic asset that drives smarter interactions, automation and future-ready collaboration across the enterprise.
To find out more about our calling, contact center and AI services for Microsoft Teams, click here.
Microsoft Teams Calling
AudioCodes Live for Microsoft Teams provides a comprehensive and highly reliable phone experience for Teams users. You can enjoy high-quality Direct Routing connectivity to the PSTN and your existing telephony systems.
Additionally, as a certified Operator Connect Partner, we offer Operator Connect services via select AudioCodes partners, ensuring seamless and efficient PSTN connectivity. Operator Connect simplifies Teams Phone PSTN connectivity by enabling end customers to choose which operator they would like to work with through the Microsoft Teams Admin Center.
You can also benefit from add-on applications for conversational IVR, interaction recording and AI-powered meeting assistants. We also provide Microsoft-certified meeting room devices and business phones and a wide range of resiliency solutions.
AudioCodes Live simplifies the deployment and management of Teams voice, allowing you to configure and customize call policies with ease. With AudioCodes Live, you can easily transform Teams into a fully-fledged PBX replacement to significantly boost your productivity.
Based on Our Award-Winning SBC Technology
The AudioCodes Mediant family of session border controllers and analog gateways are certified for interoperability with Microsoft Teams. Available in cloud-native, virtualized and appliance flavors, or as a full SaaS solution, AudioCodes SBCs offer simple, seamless and reliable Microsoft Teams calling. With its SBC deployed in enterprises across the world, AudioCodes was ranked by research firm, Omdia, as the leading global enterprise SBC vendor in 2023, for the third year running
Application Note
10 Reasons to Choose AudioCodes Enterprise SBCs
Find out why AudioCodes SBCs are the #1 choice of leading enterprises worldwide.
Uninterrupted Voice Calling Whatever Happens
AudioCodes’ offers a range of survivability solutions for Teams voice services including Microsoft-certified Direct Routing Survivable Branch Appliances (SBAs), SIP/DECT survivability and 5G backup. These solutions ensure uninterrupted access to voice services for Microsoft Teams customers in the event of a WAN outage or loss of connectivity with Microsoft 365.
AI-First Microsoft Teams CCaaS, Built on Azure
AudioCodes Live’s Voca CIC is an AI-first, omnichannel, Microsoft-certified contact center designed for Microsoft Teams, with Azure-native integration and built-in conversational AI. With a lightweight design that enables rapid deployment and scalable growth, Voca CIC combines the trusted reliability of Microsoft Teams Phone with intuitive visual drag-and-drop configuration and a flexible, usage-based subscription model.
Voca CIC extends advanced CX capabilities beyond the traditional contact center, enabling service desks and business teams across the enterprise to deliver consistent, intelligent customer experiences—directly within Teams.
White Paper
Expert Tips for A Smooth Migration to Microsoft Teams Phone
Discover how AudioCodes Live for Microsoft Teams can help you transform your voice communications strategy.
Add-On Voice AI Applications for Microsoft Teams to Enhance Customer and Employee Experience
Extend your Microsoft Teams UCaaS environment with purpose-built applications that elevate productivity, collaboration and engagement. Add-on voice AI services such as, conversational IVR, Intelligent Meetings and interaction recording solutions seamlessly integrate with Teams to help organizations stay productive, responsive and focused on what matters most.
Boost Productivity with Microsoft Teams Intelligent Meeting Rooms and Devices
AudioCodes offers a broad portfolio of Microsoft-certified Teams Rooms solutions, business phones and personal collaboration devices, designed to deliver consistent, high-quality video and voice experiences across any meeting space. Built for today’s hybrid workplace, these devices help teams collaborate naturally and stay productive, whether they’re in the office or working from home.
White Paper
A Practical Guide to Migrating to Microsoft Teams for a Unified, AI-Ready Workplace
Download this white paper to explore AudioCodes’ proven framework for moving to Microsoft Teams smoothly, helping organizations accelerate adoption and get more value from collaboration from day one.
Simplify Everyday Operations with Management and Analytics Tools
AudioCodes takes a holistic approach to network and user lifecycle management and analytics by simplifying everyday tasks and troubleshooting, from detection to correction, ensuring user satisfaction and continuous productivity.
- User and policy management
- Call routing and network element management
- Device management
Success Stories
Vanderlande
Levent Günsüren, Service owner UC
“Voca CIC, powered by AudioCodes, has transformed our customer service at Vanderlande. Integrating our contact center with Microsoft Teams has not only optimized call flows and reduced agent onboarding time but has also utilized conversational AI for valuable customer insights. This resulted in enhanced customer support and satisfaction, backed by improved uptime and a highly responsive support system.”
Berry Global
Michael Rapp, IT Director
"Partnering with AudioCodes has been very successful. AudioCodes was the only partner out there that offered a true integration with Microsoft Teams.”
Bosch Group
Frank Borchardt, Senior IT Consultant
"AudioCodes has enabled us to attain our goal of achieving a reliable, state-of the-art voice calling experience for all our employees whether in the office, working remotely or on the go.”
Resources
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AudioCodes Live for Microsoft Teams
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PSTN Connectivity for Microsoft Teams
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The Complete Calling and Contact Center experience for Microsoft Teams
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Simplifying Global UCaaS Deployment for Multinational Enterprises
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The Five Key Value Pillars for True Teams Success
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The Top 5 Things to Avoid When Migrating to Microsoft Teams Voice Calling
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Three Paths to UCaaS Voice Deployment Success - A Guide for IT Managers
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