Lod, Israel - March 21, 2012 - AudioCodes (NasdaqGS: AUDC) - a leading provider of Voice over IP (VoIP) technologies and Voice Network products, today announced the introduction of Session Experience Manager (SEM), a new software solution built to monitor, analyze, report and control the quality of incoming and outgoing enterprise voice calling over the Internet in real-time.
According to a recent study by Frost & Sullivan, the World Network Performance Monitoring and Management Solutions Market with sales of $1.49 billion at 2010 continues to grow at a double-digit compounded annual growth rate, reaching $3.37 billion in 2017. SEM is designed as an intuitive, easy-to-use solution, and includes a wide array of advanced tools that produce a continuous comprehensive view of voice quality of experience (QoE) at the enterprise network and its connecting trunks. Among these tools are network views to map devices and their associated voice quality, graphic illustrations of VoIP calls metrics, convenient drill down details of a given call, traffic trend analysis to identify current and future bottlenecks, active and historic alarms display, and flexible pre-defined reports. In addition to VoIP, SEM includes an innovative tool for analyzing fax transmission quality.
“SEM provides enterprises with the confidence that their VoIP network and services are effectively utilized, function well and deliver the expected Service Level Agreement (SLA),” said Nimrod Borovsky, VP Marketing at AudioCodes. “It is an ideal solution for contact center environments, distributed enterprises with remote users and multiple branches, businesses connecting to SIP trunking providers and many other organizations that want to reap the benefits of VoIP and Unified Communications services while experiencing high quality voice communication.”
SEM supports the AudioCodes Mediant family of Media Gateways and Enterprise Session Border Controllers (E-SBCs). It is integrated with AudioCodes’ Element Management System (EMS), allowing IT managers to update the configuration of supported AudioCodes networking devices as an immediate remedy to certain QoE issues identified by SEM. SEM eliminates the need for special hardware-based probing elements, and can be deployed as a virtualized solution to enable maximum flexibility in implementation with other server-based installed solutions. More information about Session Experience Manager can be found at: http://www.audiocodes.com/SEM
AudioCodes is presenting and exhibiting at Enterprise Connect 2012, Booth #1136, held 26-28 March, 2012 in Orlando, Florida.