Enhanced

Enhanced

Designed to let customers focus on the critical aspects of their business continuity requirements

Enhanced Managed Services

  • Product as a Service (Optional)
  • Project Management
  • On Site Installation - Rack, Stack, IP connectivity (Optional)
  • Remote product implementation
  • Maintenance Support (24x7x365)
  • 24x7x365 Remote Monitoring and Alert Notification
  • Proactive Triage and Incident Management
  • Managed Spares (24x7x4 hour or 9x5 Next Business Day) or Advance Hardware Replacement (Optional Add-on)
  • Online access to all product docs, SW releases, and patches
  • Online ticketing and ticket reporting
  • Moves, Adds, Changes, Deletes (MACDs)
  • Periodic Reporting
  • Backup and Restore
  • Software Upgrades
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