Managed Services

Managed Services

A complete package of deployment services, support, software and hardware services for AudioCodes products

Overview

AudioCodes Managed Services is a complete package of deployment services, support, software and hardware services for AudioCodes products, including ongoing maintenance and monitoring, hardware replacement, as well as advanced options, such as 4-hour, on-site hardware replacements, planned configuration changes, and periodic service reviews. AudioCodes Managed service is a “pay as you go” monthly service, which includes outsourcing of products and/or services.

Why Outsource Managed Services?

  • Outsourcing management of the voice infrastructure improves operations and cutting expenses
  • Proactive service to avoid potential service impact
  • Shorter support response times and repair times, less downtime
  • Service is priced and billed as an ongoing operating expense (optionally including products)
  • We know our products best – we have best-practice expertise & experience

 

  • Proactive, 24x7 Proactive, 24x7
  • Reduce Downtime, Increase Productivity Reduce Downtime, Increase Productivity
  • Reduce IT Expenses, Focus on Core Business Reduce IT Expenses, Focus on Core Business
  • Certified Vendor Expertise,     Reduce Risk Certified Vendor Expertise, Reduce Risk

Which Managed Services are Right for You?

We provide you three Managed Services offerings, depending on your desired level of engagement:

Let AudioCodes take care of all the essential professional services needed to help you deploy your VoIP network devices, as well as providing you critical services, such as 24x7x365 monitoring, alerting your staff of urgent issues, and providing necessary software and hardware support to help you resolve any issues that arise.

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Designed to let customers focus on the critical aspects of their business continuity requirements, AudioCodes will take care of all on-site deployment testing and commissioning services for your VoIP network devices, as well as providing dedicated client management, 24x7x365 monitoring, alerting your staff of urgent issues, providing change management, software support and options, such as 4-hour to site hardware replacement, to resolve any issues that arise while minimizing downtime.

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Our experts will develop a services package tailored to customers’ needs, including management of the on-site deployment, testing and commissioning of VoIP network devices, as well as providing dedicated client management, periodic performance reviews, proactive 24x7x365 monitoring and service restoration, as well as alerting your staff of urgent issues, providing change management, software support and 4-hour hardware replacement needed to resolve any issues that arise while minimizing downtime.

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