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- Usage-based pricing with full transparency
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Bot Connections
Voicebots Connections
Framework
Copilot Studio
$0.018 per minute
Google Dialogflow
$0.018 per minute
Live Hub Text APIs
$0.018 per minute
Live Hub Voice APIs
$0.006 per minute
$0.0025 per call attempt
Assist Bot Connection
$0.006 per minute
Speech Services
Microsoft
$0.021 per minute
Google
$0.028 per minute
Bring Your Own Speech Provider
BYOS
$0.002 per minute
Voice Channels
SIP
Inbound
$0.002 per minute
Outbound
$0.002 per minute
WhatsApp Business Calling
Inbound
$0.004 per minute
Outbound
$0.01 per minute
WebRTC Click-to-Call
Inbound
$0.004 per minute
Outbound
$0.004 per minute
Monthly Connection Fee
$5 per connection
Phone Numbers
Local Number
From $1 per month
Country
Price
Australia
$ 1.50
Austria
$ 2.00
Belgium
$ 1.50
Brazil
$ 4.00
Bulgaria
$ 1.50
Canada
$ 1.00
Chile
$ 6.75
Czech Republic
$ 1.50
Denmark
$ 1.50
Finland
$ 1.50
France
$ 1.00
Germany
$ 1.00
Greece
$ 1.50
Ireland
$ 1.50
Israel
$ 6.00
Italy
$ 1.50
Lithuania
$ 2.50
Mexico
$ 5.00
Netherlands
$ 1.00
New Zealand
$ 3.00
Poland
$ 1.00
Portugal
$ 1.50
Romania
$ 2.00
Slovakia
$ 2.00
Slovenia
$ 2.00
Spain
$ 1.50
Sweden
$ 1.00
United Kingdom
$ 1.00
United States
$ 1.00
Inbound/Oubound
Inbound Phone Call
Starting at $0.0054 per minute
Country
Price
Australia
$ 0.0054
Austria
$ 0.0054
Belgium
$ 0.0054
Brazil
$ 0.0135
Bulgaria
$ 0.0203
Canada
$ 0.0054
Chile
$ 0.0135
Czech Republic
$ 0.0086
Denmark
$ 0.0135
Finland
$ 0.0135
France
$ 0.0054
Germany
$ 0.0054
Greece
$ 0.0135
Ireland
$ 0.0054
Israel
$ 0.0122
Italy
$ 0.0054
Lithuania
$ 0.0270
Mexico
$ 0.0135
Netherlands
$ 0.0054
New Zealand
$ 0.0135
Poland
$ 0.0122
Portugal
$ 0.0054
Romania
$ 0.0054
Slovakia
$ 0.0203
Slovenia
$ 0.0270
Spain
$ 0.0054
Sweden
$ 0.0054
United Kingdom
$ 0.0054
United States
$ 0.0054
Outbound Phone Call
Rates depend on source and destination country.
AI Agents
AI Agents Platform
$0.06 per minute
LLMs
| Model | Input (per 1M token) |
Cached input (per 1M token) |
Output (per 1M token) |
| gpt-4o | $2.5 | $1.25 | $10 |
| gpt-4o-mini | $0.15 | $0.075 | $0.6 |
| gpt-4.1 | $2 | $0.5 | $8 |
| gpt-4.1-mini | $0.4 | $0.1 | $1.6 |
| gpt-4.1-nano | $0.1 | $0.03 | $0.4 |
| Model | Input (per 1M token) |
Cached input (per 1M token) |
Output (per 1M token) |
| gpt-4o-realtime (text) | $5 | $2.5 | $20 |
| gpt-4o-realtime (audio) | $40 | $2.5 | $80 |
| gpt-4o-mini-realtime (text) | $0.6 | $0.3 | $2.4 |
| gpt-4o-mini-realtime (audio) | $10 | $0.3 | $20 |
| Model | Input (per 1M token) |
Cached input (per 1M token) |
Output (per 1M token) |
| gemini-2.0-flash | $0.1 | $0.025 | $0.4 |
| gemini-2.0-flash-lite | $0.075 | n/a | $0.3 |
| gemini-2.5-flash | $0.3 | $0.075 | $2.5 |
| gemini-2.5-flash-lite | $0.1 | $0.025 | $0.4 |
LLMs for Document Processing
Embedding model
$0.02 per 1M tokens
Test
Direct Routing for Microsoft Teams
Hosted Essentials+
$2.70 per user per month
Hosted Pro
$4.00 per user per month
Calls Initiation per Second (CPS)
First CPS
Free
Each Additional CPS
$15/month
Value-Added Services
Call Recording
$0.004 per minutes
Voice Translation
Voice Translation
$0.15 per minute
$0.12 per minute
$0.002 per minute
Support Plans
Basic
Pro
Premium
Price per Month
Free
$250 per month or
4% of monthly bill
whichever is higher
$750 per month or
8% of monthly bill
whichever is higher
Support Coverage
Best effort
9 hours / day; 5 days a week
24/7
Response Time - Urgent priority level
Next business day
Up to 2 business hours
Up to 2 hours
Response Time - High priority level
Up to 2 business days
Up to 4 business hours
Up to 4 business hours
Response Time - Medium priority level
Up to 5 business days
Up to 2 business days
Up to 2 business days
Response Time - Low priority level
Up to 5 business days
Up to 2 business days
Up to 2 business days
Incident Management Platform
Email support
AudioCodes' Service Portal
AudioCodes' Service Portal
Phone support for incident escalation
Available
Available
For more information on billing, click here.
