VocaBOT

VocaBOT

Automated Customer Service & Workspace Productivity Voicebots

  • Flexible design and easy customization of conversational user flow Flexible design and easy customization of conversational user flow
  • Connectivity to 3rd party CRMs, billing, scheduling, ticketing systems and more Connectivity to 3rd party CRMs, billing, scheduling, ticketing systems and more
  • Customer service automation for both inbound and outbound calling Customer service automation for both inbound and outbound calling

Introduction to VocaBOT

VocaBOT is reinventing voice-driven customer service automation.

Using AudioCodes’ state-of-the-art voice recognition technology, together with the advanced Guided Natural Language Understanding (Guided-NLU) engine, VocaBOT provides callers with the most advanced, user-friendly customer service experience - enabling immediate access to information and organizational actions 24/7 and with no waiting time.

By significantly upgrading customer service abilities, VocaBOT helps maintain consistent high-levels of customer satisfaction while reducing operational costs associated with customer service, making organizational services easier and more accessible than ever before.

Why VocaBOT?

  • Providing customers with automated customer service 24/7 with zero wait times
  • Connects to 3rd party CRMs, billing systems, ticketing platforms and more
  • Supports both inbound and automated outbound calls for voice-driven form filling, surveys and reminders
  • Automatic handling of simple customer service requests for better allocation of phone operators and focus on higher-complexity service cases
  • Incoming callers are free to use everyday language and common terms

Technical Highlights

  • Built-in Guided-NLU engine provides wide coverage of industry-related enterprise jargons
  • Full support in Hebrew, English (U.S.) and German (DE) departments - with a wide coverage of dialects and accents
  • Available for easy cloud-based integration (AWS) or on-premise deployment
  • Easy automatic synchronization over CSV
  • Complete calling reports, analytics and bot flow management using the AC Voca Web Management Interface
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