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Introduction to VocaBOT
VocaBOT is reinventing voice-driven customer service automation.
Using AudioCodes’ state-of-the-art voice recognition technology, together with the advanced Guided Natural Language Understanding (Guided-NLU) engine, VocaBOT provides callers with the most advanced, user-friendly customer service experience - enabling immediate access to information and organizational actions 24/7 and with no waiting time.
By significantly upgrading customer service abilities, VocaBOT helps maintain consistent high-levels of customer satisfaction while reducing operational costs associated with customer service, making organizational services easier and more accessible than ever before.
- Providing customers with automated customer service 24/7 with zero wait times
- Connects to 3rd party CRMs, billing systems, ticketing platforms and more
- Supports both inbound and automated outbound calls for voice-driven form filling, surveys and reminders
- Automatic handling of simple customer service requests for better allocation of phone operators and focus on higher-complexity service cases
- Incoming callers are free to use everyday language and common terms
- Built-in Guided-NLU engine provides wide coverage of industry-related enterprise jargons
- Full support in Hebrew, English (U.S.) and German (DE) departments - with a wide coverage of dialects and accents
- Available for easy cloud-based integration (AWS) or on-premise deployment
- Easy automatic synchronization over CSV
- Complete calling reports, analytics and bot flow management using the AC Voca Web Management Interface