AudioCodes Solutions for Cisco Webex
Everything you need for an outstanding Webex-certified calling and contact center experience.
One solution to accelerate Webex Calling PSTN adoption to meet enterprises’ growing demands for seamless voice calling and contact center consolidation
AudioCodes Live is a unique portfolio of solutions that provides everything you need to enjoy a consolidated, Cisco Webex-certified calling and contact center experience, including a wide range of value-added services.
With over 30 years of experience in the communications industry, and as a Cisco Webex-certified enablement provider, our innovative voice connectivity solutions for Webex Cloud Connect, Webex Local Gateway and Webex Go ensure seamless integration and enhanced communication capabilities for your organization.
Trusted Cisco Partner
Certified voice solutions for Cisco Webex
Flexible Deployment Options
Supports Webex Local Gateway, Cloud Connect and Webex Go
Simplify Your Journey
Service automation streamlines deployment via a single management platform
Global Support with Unrivalled Expertise
In-house blend of voice, Webex Calling and contact center expertise
AudioCodes Live Platform Is a Certified Cisco Webex Cloud Connect Enablement Provider
The best way to become a Cisco Webex Certified Calling Provider.
AudioCodes Live for Cisco Webex
AudioCodes Live for Cisco Webex is a unique offering that combines certified solutions for Cisco Webex Calling and contact center connectivity, leveraging AI to enhance user, agent and customer experience. Complemented by advanced user automation and management tools, this innovative, cloud-based solution delivers a range of services including PSTN connectivity and additional voice services, reducing costs and complexity.
Cisco Webex Calling
AudioCodes Live for Cisco Webex provides a comprehensive and highly reliable way to make a call in Webex, with high-quality connectivity between the PSTN and existing telephony systems. Whether you choose Webex Cloud Connect, Webex Local Gateway or Webex Go, AudioCodes ensures seamless integration and enhanced communication capabilities for your organization.
AudioCodes Live simplifies the deployment and management of Cisco Webex Calling, allowing you to configure and customize call policies with ease. With AudioCodes Live, you can easily transform Webex into a fully-fledged PBX replacement to significantly boost your productivity.
AudioCodes Live PSTN connectivity services are powered by AudioCodes session border controllers which are certified by Cisco for Webex Calling. AudioCodes’ industry-leading SBCs are available as cloud-native, virtualized and appliance flavors, or as a full SaaS solution that offers simple, seamless and reliable Cisco Webex Calling connectivity.
Enhanced Solution for Cisco Webex Contact Centers
AudioCodes’ unique solution connects Webex contact centers with the PSTN and other voice solutions, AI platforms and other value-added services.
Interaction Recording
AudioCodes Interaction Insights enables recording for use cases such as regulatory compliance, quality assurance, malicious call handling and convenience recording. Interaction Insights is simple to deploy and manage and is delivered as a service from the AudioCodes Live Platform. Its ease of use and cost-effective pricing plans make it suitable for a broad range of industries including finance, government, healthcare and energy.
Call Screening
The AudioCodes call screening solution offers holistic call authentication and fraud detection capabilities for UC and contact centers. Interoperable with a variety of legacy and next generation infrastructure technologies, the call solution screens out malicious and irrelevant traffic to minimize unwanted calls, significantly reducing security risks associated with voice.
Voicebot Connectivity
Leveraging our extensive expertise in voice communications, AudioCodes’ voicebot solutions facilitate the integration of any cognitive voice service and bot framework with any voice or telephony channel, to enable virtual agent, agent assist and conversational IVR functionality.
Voice and Video Click-To-Call
The AudioCodes Click-to-Call solution leverages WebRTC technology to enable customers to initiate VoIP calls directly from a company’s website or mobile application. During calls, agents can share screens with callers in real-time for an unmatched customer experience.
Flexible Deployment Options
AudioCodes provides flexible deployment options, including full SaaS, on-premises and hybrid. The full SaaS option offers multi-region SBC automation and data recovery topology. When required, SBCs can also be deployed in your data center to meet compliance and regulatory standards.
All deployment options are available on a per-user per-month subscription basis.
Simplify Everyday Operations with Management and Analytics Tools
AudioCodes takes a holistic approach to network and user lifecycle management, simplifying everyday tasks and troubleshooting, from detection to correction, ensuring user satisfaction and continuous productivity.
Call Routing ✦ Network Element Management ✦ Proactive Monitoring via AudioCodes Managed Services ✦ Measure Quality with Periodic Dashboards ✦ Reports and Analytics ✦ Fast Troubleshooting
Expand Your UCaaS Portfolio with Webex Go* Mobile Connectivity
AudioCodes Mobile Connect, powered by Tango Networks, enables you to enhance your UCaaS portfolio by offering Webex Go mobile connectivity to your Webex Calling customers.
Mobile Connect is installed quickly and easily with an eSIM, instantly eliminating the need for frontline workers to carry separate mobile phones for business and personal usage. It provides enterprise-grade calling features like extension dialing, business voicemail and call recording directly from the mobile phone’s native dialer without having to use a mobile app that relies on the data network.
All calls are made over the cellular network rather than through mobile data services or Wi-Fi, ensuring reliability, compliance with cooperate policies and regulations, as well as quality control.
* Roadmap
The AudioCodes Live Opportunity for Partners
AudioCodes Live for Cisco WebEx is available via our wide network of partners. If you are a partner click here to learn more.