Student success at scale requires a smarter, AI-driven approach. Discover how the University of Central Florida (UCF) is transforming academic coaching with AudioCodes Meeting Insights, enabling more consistent, efficient and personalized student support when it matters most.
The Customer
The University of Central Florida (UCF), one of the largest public universities in the USA, supports a diverse student population at scale. Its Academic Success Coaching team plays a vital role in guiding students from orientation to graduation, helping drive better outcomes through personalized support.
The Challenge
As UCF expanded its Academic Success Coaching model, it faced a common higher-ed challenge – how to deliver consistent, high-quality student support at scale. Coaches were meeting with many students across programs, generating lots of unstructured meeting notes scattered across systems and personal workflows, making it hard to see the full student journey.
This fragmentation slowed coaches down and risked gaps in follow-up. Much of their time went to admin tasks instead of student engagement. UCF needed a secure, scalable solution to organize insights, spot trends and improve programs, all without losing the human touch at the heart of coaching.
The Solution
To tackle these challenges, UCF partnered with AudioCodes to pilot Meeting Insights, an AI-powered meeting intelligence solution that turns unstructured meetings into clear, actionable insights. Working closely with UCF’s coaching and IT teams, AudioCodes tailored the platform to fit UCF’s coaching model, terminology and day-to-day workflows.
Meeting Insights automatically captures and transcribes sessions, creating concise summaries, structured notes and key takeaways. This reduces manual admin work while improving consistency across the team. Coaches can quickly see what was discussed, what actions were agreed and what follow-up is needed, no matter who led the session. The platform also supports UCF’s collaborative approach, where multiple coaches work with the same student. By maintaining a shared, structured record, it improves continuity and helps coaches come into every session better prepared.
Behind the scenes, the solution was designed to meet UCF’s requirements for security, scalability and governance. Rather than adding complexity, it fits naturally into existing workflows and enhances the human connection at the heart of coaching instead of replacing it.
“Meeting Insights allows us to spend less time rewriting notes and more time actually coaching students. It gives our team clarity, consistency and confidence, while still keeping the human connection at the center of everything we do.”
Jenny Sumner, Assistant Vice President for Academic Success Coaching Services, UCF
The Results
UCF’s deployment is still in the pilot phase, but early results are already promising. Academic Success Coaches report noticeable time savings, improved productivity and an easier time managing follow-ups. With automated summaries and notes, much of the administrative burden has been reduced, giving coaches more time to focus on meaningful student interactions.
The team has also gained better visibility and consistency across coaching sessions. Meeting Insights surfaces valuable information that was previously hard to capture, helping UCF better understand student needs and refine its workflows ahead of wider rollout.
Just as important has been the partnership with AudioCodes, whose flexibility and collaborative approach have helped tailor the solution to UCF’s unique environment, setting the stage for future expansion.
Meeting Insights Value for Higher Education
- Reduced administrative workload
- Greater consistency and visibility across coaching interactions
- Significant time savings and productivity gains
- A scalable foundation for future expansion
