For self-service support, see AudioCodes Self-Service Customer Support Knowledgebase (Quick Reference Guides, Video Tutorials and more) at https://www.audiocodes.com/customer-self-service-knowledge-base.
If you have a non-direct support agreement (CHAMPS), for any support-related issues, please contact the AudioCodes distributor (partner) from whom you purchased your AudioCodes product.
AudioCodes distributors have access to the latest firmware and can also escalate issues with AudioCodes Support Services, if required.
If you have a direct AudioCodes support agreement (ACTS) and you are registered to AudioCodes Services Portal (https://services.audiocodes.com), please open a support ticket.
For any support-related issues, open a ticket via AudioCodes Services Portal at https://services.audiocodes.com.
If you do not have an account with AudioCodes Services Portal, you can register at Account Registration.
Once you have opened a ticket, an AudioCodes Support Engineer will be assigned to it.
To access or register with AudioCodes Service Portal, go to https://services.audiocodes.com.
For instructions on how to use the Services Portal, refer to the User's Guide at Services Portal User's Guide.
All product-related documentation is available on AudioCodes website at https://www.audiocodes.com/library/technical-documents.
If your account is locked, please provide AudioCodes with the information below by submitting a support inquiry using the "Get in touch" form on the AudioCodes website:
- Company Name
- Country/State
- Full name
- Phone number
- E-mail address used for login
Please provide the serial number of your IP Phone and your company name.
To provide technical assistance, we require a support contract for the IP Phone.
IP Phone software can be downloaded from AudioCodes website at https://services.audiocodes.com/app/answers/list/st/5/p/40/page/1.
Documentation is available on our website at https://www.audiocodes.com/library/technical-documents.
All product-related documentation is available on AudioCodes website at https://www.audiocodes.com/library/technical-documents.
