Voca - Agile Conversational IVR

Voca - Agile Conversational IVR

Win back the delight of calling

  • Easily create and adjust call flows and menus Easily create and adjust call flows and menus
  • Supports both internal and customer calls Supports both internal and customer calls
  • Seamless integration with Microsoft Teams and UC Environments Seamless integration with Microsoft Teams and UC Environments
  • Zero-to-service deployment in a few days Zero-to-service deployment in a few days

Overview

AudioCodes Voca is designed for businesses looking to quickly and easily upgrade their calling experience, allowing callers to talk their way through the IVR menu.

By combining Voice.AI and Voice Networking technologies, the Agile Conversational IVR solution by AudioCodes features advanced, enterprise-grade Voice Recognition capabilities that instantly automate calling journeys for both customers and internal users, by using simple, intuitive voice requests.

Voca is designed to understand and master custom organizational vocabularies – such as contact names, departments, job titles, product names, branches and services – all are typically exclusive to organizations and industries.

Together with a real-time, self-serve Web Management Interface, customizing and managing Voca is as easy as it gets. With no prior technical knowledge required, IT or otherwise, anyone in the organization can operate Voca.

The readymade solution is GDPR compliant and available on the Cloud or On-Premise, offering rapid deployment from zero-to-service in just a few days.

Why Voca?

  • A modern call automation solution using the most intuitive form of human communication – voice
  • By letting your customers talk, calls can be directed to the most suitable destination each and every time
  • Create an infinite number of phone destinations without a complex IVR menu
  • Can be quickly deployed and managed by anyone in your organization
  • Self-service Web Interface offering flexible and real-time management of call flows and announcements with unlimited entries available for Voice Recognition
  • Extensive call analytics allowing service admins to listen back to voice requests made by callers for easy and effective optimization

Technical Highlights

  • Native support in English (US), German, Hebrew and Spanish (US, Spain and Multi-dialect) - with a wide coverage of dialects and accents
  • Additional languages provided using Microsoft Azure
  • Unique Voice Recognition support for custom organizational vocabularies
  • Available for easy Cloud-based integration or secure On-premise deployment
  • Seamless integration with any PBX, UC or IVR system
  • WebRTC-Voca integration enables website visitors to use a click-to-call button for a seamless, in-browser voice calling experience
  • Secured and data protected, GDPR-compliant

Videos

Voca - Concord Case Study

Watch a case study session with Pam McLeod, Technology Director and Information Security Officer at Concord Schools District.

AudioCodes Voca – Let your customers talk from start to finish

Voca is an Agile Conversational IVR solution that enables customers and internal users to talk their way through any IVR menu, providing a delightful calling experience from start to finish.

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