Reimagining voice for the enterprise world! Discover how Colt Technology Services is transforming global business communications with AudioCodes Live Platform, delivering flexible and scalable next-generation, AI-powered voice services.
The Challenge
Colt wanted to accelerate AI-powered cloud voice transformation for its enterprise customers by offering fully integrated, automated services that work smoothly across both legacy and next-gen communications platforms.
To achieve these objectives, Colt needed a consistent, unified voice experience backed by reliability and scalability, while shifting from traditional transactional services to outcome-driven solutions that deliver flexibility, value and a better user experience.
The Solution
To achieve these goals, Colt deployed AudioCodes Live Platform, a cloud-based service delivery platform that unites certified solutions for UCaaS and contact center environments, as well as other AI-powered value-added voice services, under one powerful umbrella. Live Platform provided Colt with centralized control for routing voice traffic, automating provisioning and managing services across diverse platforms – all through a single digital portal.
The platform’s flexible architecture enabled seamless integration with Microsoft Teams, Cisco Webex, Zoom, Genesys and other major cloud environments, as well as legacy PBX systems and third-party SBCs. It also ensured compliance, high availability and built-in disaster recovery for Colt’s global operations.
This flexibility proved vital in addressing the diverse needs of Colt’s customers. Some organizations were ready to move fully to the cloud, while others required a hybrid approach that blended existing infrastructure with new digital services. AudioCodes Live Platform allowed Colt to accommodate both, routing calls intelligently across multiple environments and scaling services on demand. The result was a seamless migration experience that gave customers the confidence to modernize at their own pace – all while maintaining reliability, performance and control.
The Results
The collaboration between Colt and AudioCodes has delivered measurable impact. Colt can now deploy UC voice services globally at speed, with reliability and confidence. The partnership also earned Colt two major accolades from AudioCodes – Live Platform Partner of the Year 2025 and Service Provider of the Year.
With AudioCodes Live Platform, Colt has transformed its voice offering into an outcome-driven service model that helps customers migrate smoothly, maintain voice continuity and connect effortlessly with critical business applications. The partnership has also strengthened Colt’s ability to innovate, scale and deliver exceptional customer experiences.
By combining AudioCodes’ voice expertise with Live Platform’s next-generation technology, Colt has established a future-ready communications framework that empowers enterprises and reinforces its position as a trusted, forward-looking global provider.
“Working very closely with AudioCodes to deliver innovative voice services to our customers globally has been a massive game-changer for us, and we look forward to enjoying the fruits of our collaboration for many years to come.”
Tim Hiscox, Partner Development Manager, Colt Technology Services
