The Ultimate Calling and Contact Center Experience for Microsoft Teams

いつも仕事で使っている電話をコールセンターで使えないの？というお問い合わせが増えています

Microsoft Teamsは使えないの？
それとも既にMicrosoft Teamsを使われ、Teams電話機能をこれから追加し更にTeamsのコンパチブルなコールセンタ基盤の導入をお考えですか？
AudioCodesはMicrosoft Teamsから認定を受けたTeams電話とAIファーストのコンタクトセンターをあわせてご提供できる唯一のソリューションベンダです。

15年以上におよぶMicrosoft社のユニファイドコミュニケーション音声分野での連携と共に歩むことで、テクノロジーコラボレーターとして信頼される企業に成長してきました。これからも研究開発の段階から協力をおこなうことで、今後のビジネスコミュニケーションのシーンにおいても信頼性の高いソリューションを提供してまいります。

Trusted Microsoft partner

Certified voice and contact center solutions for Teams

A one-stop shop

Unique end-to-end offering including add-on applications and devices

Simplify your journey

Service automation streamlines deployment, onboarding and management

Global support & services

Unrivalled in-house blend of Teams Phone and contact center expertise

Microsoft Teamsを
最大限に活用

AudioCodes Live for Microsoft Teams

AudioCodes Live is the ultimate voice solution for Microsoft Teams, enabling you to offer both Teams phone and contact center services with unrivalled simplicity and efficiency. Using service automation, you can streamline deployment, onboarding and management of your customers’ voice environments, reducing costs and complexity. AudioCodes Live leverages AI and Azure cloud services to enhance the user, agent and customer experience, providing conversational capabilities such as IVR, call recording and meeting analytics.

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Microsoft Teams Contact Center Built in Azure

AudioCodes Live’s Voca CIC is an AI-first, omnichannel, Microsoft-certified contact center with Azure-native integration for Microsoft Teams. With a lightweight design enabling rapid deployment and scalability, Voca CIC offers the trusted reliability of Microsoft Teams Phone, the speed to make visual drag-and-drop changes, the flexibility of a usage-based subscription model and the power of conversational AI provided completely out of the box. Voca CIC easily scales CX capabilities to every Teams user across the company — for the main service desk or departments beyond the contact center.

Microsoft Teams Calling

AudioCodes Live for Microsoft Teams provides a comprehensive and highly reliable phone experience for Teams users. You can enjoy high quality Direct Routing connectivity to the PSTN and your existing telephony systems, as well as add-on applications for conversational IVR, interaction recording and AI-powered meeting assistants. We also provide Microsoft-certified meeting room devices and business phones and a wide range of resiliency solutions.

AudioCodes Live simplifies the deployment and management of Teams voice, allowing you to configure and customize call policies with ease. With AudioCodes Live, you can easily transform Teams into a fully-fledged PBX replacement to significantly boost your productivity.

Add-On Applications for Microsoft Teams To Improve Customer and Employee Experience

Complement your Microsoft Teams UCaaS environment with productivity-enhancing applications such as contact centers, conversational IVR, interaction recording and a generative AI-powered meeting assistant.

Boost Your Productivity with Microsoft Teams Rooms Devices and Business Phones

AudioCodes’ wide and versatile portfolio of Microsoft-certified meeting room solutions, business phones and personal collaboration devices delivers top-notch meeting experiences with exceptional video and voice quality in any meeting space in the hybrid work environment.

Simplify Everyday Operations with Management and Analytics Tools

AudioCodes takes a holistic approach to network and user lifecycle management and analytics by simplifying everyday tasks and troubleshooting, from detection to correction, ensuring user satisfaction and continuous productivity.

Uninterrupted Voice Calling Whatever Happens

AudioCodes’ offers a range of survivability solutions for Teams voice services including Microsoft-certified Direct Routing Survivable Branch Appliances (SBAs). These solutions ensure uninterrupted access to voice services for Microsoft Teams customers in the event of a WAN outage or loss of connectivity with Microsoft 365.

How It All Fits Together

Success Stories

Vanderlande

Levent Günsüren, Service owner UC

“Voca CIC, powered by AudioCodes, has transformed our customer service at Vanderlande. Integrating our contact center with Microsoft Teams has not only optimized call flows and reduced agent onboarding time but has also utilized conversational AI for valuable customer insights. This resulted in enhanced customer support and satisfaction, backed by improved uptime and a highly responsive support system.”

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Bizerba

Maximilian Burghardt, Teamlead Network & Communication

"Thanks to AudioCodes’ SBCs, Bizerba now has a state-of-the-art infrastructure for leveraging the power of Microsoft Teams, enabling our employees to communicate effectively with each other and with our customers, no matter where they are.”

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Bosch Group

Frank Borchardt, Senior IT Consultant

"AudioCodes has enabled us to attain our goal of achieving a reliable, state-of the-art voice calling experience for all our employees whether in the office, working remotely or on the go.”

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