Unified Communications as a Service (UCaaS) is booming, and for good reason. For global enterprises juggling hybrid work, outdated PBXs and a maze of telecom regulations, the cloud represents an attractive proposition. But while the benefits are clear – centralized control, streamlined costs and a consistent user experience to name but three – getting there is not always as easy as it first seems.
So, what kind of obstacles are multinational companies typically encountering on the road to UCaaS? And how can they make the transition smoother, faster and future-ready?
What Are the Real-World UCaaS Roadblocks?
The benefits of UCaaS sound great, but here’s the catch. Global UCaaS deployment isn’t plug-and-play. Let’s take a look at the common hurdles that can complicate even the best-laid cloud migration plans.
1
You Can’t Flip the Switch Overnight
A full PBX-to-cloud migration takes time. Most enterprises opt for a phased rollout, running legacy and cloud systems in parallel. But that coexistence phase can get messy without seamless interoperability, especially when it comes to PSTN connectivity.
2
One Size Never Fits All
Rolling out UCaaS across 20+ regions? Expect different infrastructures, regulations and network capacities at every turn. Coordinating timelines, meeting local needs and maintaining a unified user experience takes serious planning and tech know-how.
3
Hybrid is Here to Stay
Some operations simply can’t go all-in on the cloud. Whether it’s for compliance, business continuity or preserving past investments, a hybrid model is often the only path forward. Supporting that mix of cloud and on-prem setups means advanced routing, flexible session management and continuous optimization.
4
Compliance is a Moving Target
Telecom regulations aren’t just different between countries, they’re constantly changing. From lawful intercept requirements to calling policy enforcement, your UCaaS solution has to be as adaptable as your legal team is cautious.
5
Don’t Forget the Faxes
Yes, analog still matters. Emergency lines, fax machines, intercoms – they all need to play nicely with your shiny new UC platform. That calls for smart, on-prem gateways and careful planning to avoid service disruption.
6
It’s Not Just About Uptime, It’s About Resilience
Multinationals don’t just need availability, they need rock-solid business continuity across every corner of their operations. That means geographic redundancy, disaster recovery strategies and a UC architecture built to last.
Simplifying Global UCaaS Deployment for
Multinational Enterprises
Learn how to overcome legacy PBX limitations, regional compliance and hybrid deployment complexity - at scale.
How AudioCodes Live Powers Global UCaaS
That’s where AudioCodes Live steps into the picture. This fully managed UCaaS voice solution tackles the real-world complexity of enterprise cloud communications, so you don’t have to.
Whether you’re navigating phased migration, connecting legacy PBXs or supporting multi-region rollouts, AudioCodes Live is purpose-built to simplify your cloud journey. It delivers secure, scalable voice services through a powerful SaaS platform, all backed by decades of field-proven telecom expertise. Here’s what you get:
- Seamless PSTN connectivity
- Flexible hybrid deployment support
- Compliance-ready architecture
- Centralized management and analytics
- Expert lifecycle planning and execution
And for multinational organizations juggling multiple UCaaS platforms – like Microsoft Teams, Webex Calling and Zoom Phone – AudioCodes Live brings it all together with one globally consistent managed voice solution.
Adding Value All the Way
AudioCodes Live doesn’t stop at PSTN connectivity. It comes packed with value-added services to take your UC experience to the next level:
- Voca Conversational Interaction Center: A certified Microsoft Teams contact center powered by AI, ready to scale across your organization.
- Interaction Insights: A cloud-based recording solution for Teams and other UCaaS environments, ideal for compliance, quality assurance and more.
- Meeting Insights: AI-driven meeting analysis that turns every conversation into searchable, shareable intelligence.
- AudioCodes Intelligent Meeting Room devices and software solutions deliver AI-powered meeting summaries, automated follow-ups and seamless integration for a smarter experience.
- Smart Device Management: From IP phones to meeting rooms, enjoy intuitive tools for setup, updates and maintenance, without the IT headache.
Ready to Rethink UCaaS?
Global UCaaS deployment doesn’t have to be a nightmare. With the right partner, you can cut through the complexity, future-proof your communications and empower your workforce, wherever they are.
