What's new in AudioCodes Native Teams IP Phones devices?
AudioCodes offers a range of Microsoft Teams IP phones designed to deliver high-quality communication experiences. The C430HD & C435HD are an entry level/common area phones that provides essential features for unified communications in shared spaces or phone booths. The C436HD, an entry level/common area phones that is an excellent choice for retail environments looking for reliable, user-friendly solutions. The C455HD is a high-end IP phone with integrated Bluetooth and dual-band Wi-Fi, and ability to add a color touch expansion module. The C470HD is the top-of-the-line model, featuring a full touch screen, integrated Bluetooth and dual-band Wi-Fi, ensuring a premium user experience.
Want to be among the first to get the latest AudioCodes device releases?
Supported Models:
- C430HD - C430HD Admin Manual
- C435HD - C435HD Admin Manual
- C436HD - C436HD Admin Manual
- C455HD - C455HD Admin Manual
- C470HD - C470HD Admin Manual
Microsoft Applications:
- Microsoft Teams Name:
- Touch screen phones (C455HD, C470HD) - 1449/1.0.94.2025168802 (aka 1.7.1)
- LCP (C430HD, C435HD and C436HD): 1449/1.0.94.2025087003 (aka 1.6.1)
- Microsoft Authenticator Name: 6.2505.3166
- Microsoft Admin Code: 784
- Microsoft Partner Name: 1.0.165
- Microsoft Intune Version: 25.02.1
Main Features In This Release:
AudioCodes Smart Button Programmable for Redial Functionality
The phone’s AudioCodes Smart Button can now be configured to function as a redial button. This feature is applicable to C455HD, C430HD, C435HD, and C436HD IP Phones. Configuration is done using the following parameter: personal_settings/audiocodes_key_to_redial/enabled=1.
Bypassing Initial Language and Date/Time Setup on First Boot
If the device receives language and/or date/time configuration from Device Manager or during provisioning, it will skip those settings during the first boot.
Copilot-Generated Summaries for Call Transfers
Applicable for phones using Teams app version 1449/1.0.94.2025168802 and later
The feature provides agents with a copilot-generated summary of the call before transferring it. The summary includes key details such as caller information, call reason, prior actions, and next steps. It supports both consult and blind transfers, ensuring effective communication and improved efficiency.
Prerequisites:
- The feature requires an additional license when available in GA: M365 Copilot. Visit here for more details: License options for Microsoft 365 Copilot.
- Transcription needs to be enabled in calling policies for both the transferor and the transferee.
Line Keys for Shared Line, Collaborative Call Delegation, Call Queues and Call Transfers
Applicable for phones using Teams app version 1449/1.0.94.2025168802 and later
The feature allows the following:
- Line keys are now available for shared lines on Teams certified phone devices. Users can assign shared lines to a line key and view the boss/delegates and members of the group along with their presence.
- Delegates can pick up calls on behalf of the boss or group members by pressing the line key and join active calls. This is also supported for collaborative call delegation groups.
- Users can also now assign call queues to a line key and monitor their status if the call queue has an active ongoing call or is available. Users can pick up calls on the call queue by pressing the line key.
Users can assign the transfer action to the line key, enabling them to transfer active calls to specific contacts by simply pressing that line key. This is now also supported on sidecars.
External Contacts Management
Applicable for phones using Teams app version 1449/1.0.94.2025168802 and later
This feature allows users to add and edit external contacts using the lightweight People app on Teams phone devices. Users can manage and interact with contacts outside of their organization.
Supported Models:
- C430HD - C430HD Admin Manual
- C435HD - C435HD Admin Manual
- C436HD - C436HD Admin Manual
- C455HD - C455HD Admin Manual
- C470HD - C470HD Admin Manual
Microsoft Applications:
- Microsoft Teams: 2025084203 (also known as 1.6.0) -
For Microsoft’s ‘Release Notes for Microsoft Teams Phones’, click here. - Authenticator: 6.2410.7268
- Microsoft Intune: 24.09.1
- Admin Agent 753
Main Features In This Release:
C436HD New Teams Phone Model
The AudioCodes C436HD IP phone is a Microsoft Teams-native entry level/common area phone designed to support the next generation of enterprise collaboration technologies, and is an excellent choice for retail environments looking for reliable, user-friendly solutions. Equipped with a 4.3” color LCD screen, an integrated sidecar and a dedicated Teams button, the C436HD supports Microsoft Teams out-of-the-box to deliver feature-rich unified communications.
AudioCodes Calling Application for Emergency Failover
This new SIP fallback feature ensures that users can make calls even if Microsoft Teams is unavailable. The device maintains internet connectivity via the SBC using a SIP-based application, allowing users to call pre-configured numbers, such as emergency contacts, when the feature is activated.
Key Highlights:
- SIP Fallback Capability: Enables users to make calls through a SIP-based application when Teams is unavailable, ensuring continuous communication.
- Pre-configured Numbers: Users can only call predefined numbers, such as emergency contacts, during failover.
- System Administrator Configuration: Administrators can enable this feature, configure SIP parameters, and set predefined numbers during the phone configuration phase. For detailed configuration instructions, refer to the Administrator’s and User’s manual.
Support for Line Key Assignment
The Teams application now supports the assignment of contacts to line keys, enabling speed dialing and displaying Teams presence status. This feature enhances user convenience by utilizing the main LCD side keys on the C430HD, C435HD, and C436HD models, which were previously unused. Users can now assign up to six line keys for quick access to their contacts:
Force Users to Change Lock PIN
The Teams application now supports this ability. Administrators can now configure an option that forces users to change their device lock PIN. This is achieved by setting up the new configuration file parameter forceChangePIN, which mandates users to update their device lock PIN.
Return to Previous Version
In response to the previous release’s downgrade block, AudioCodes has introduced a new, controlled option for reverting to the previous firmware version. This feature allows Administrators users to return to the firmware version stored on the device after completing their evaluation of a new build
Supported Models:
- C430HD
- C435HD
- C455HD
- C470HD
Microsoft Applications:
- Microsoft Teams: 2024122303 (also known as 1.5.0) -
For Microsoft’s ‘Release Notes for Microsoft Teams Phones’, click here. - Authenticator: 6.2410.7268
- Microsoft Intune: 24.09.1
- Admin Agent 733
Main Features In This Release:
Moving Teams Android Devices to AOSP Device Management
- Starting from this release, Microsoft Teams Android devices now use Intune Android Open Source Project (AOSP) device management.
- For more info about the AOSP migration, please refer to here.
Supported Models:
- C430HD
- C435HD
- C455HD
- C470HD
Microsoft Applications:
- MicrosoftTeams-2024092304 (a.k.a. 1.3.1)
- Authenticator: 6.2410.7268
- Microsoft Intune: 24.09.1
- Admin Agent 733
Main Features In This Release:
Moving Teams Android Devices to AOSP Device Management
- Starting from this release, Microsoft Teams Android devices now use Intune Android Open Source Project (AOSP) device management.
- For more info about the AOSP migration, please refer to Moving Teams Android Devices to AOSP Device Management | Microsoft Community Hub.
Supported Models:
- C430HD
Microsoft Applications:
- MicrosoftTeams-2024080808 (a.k.a. 1.2.1)
- Company Portal 5.0.6152.0
- Admin Agent 733
