Partnering for Transformation

Partnering for Transformation

Assured intelligent contact center implementation with any partners’ solution

  • Leverage existing contact center infrastructure Leverage existing contact center infrastructure
  • Support cloud and on-premise solutions Support cloud and on-premise solutions
  • Quick pre-certified implementation Quick pre-certified implementation
  • Highly secure Highly secure

Overview

AudioCodes intelligent contact center transformation solutions support a wide range of contact center vendors, whether they are deployed as a cloud or on-premise solution. Enterprises wanting to transform their contact center into an intelligent one – or add specific capabilities from the AudioCodes offer for contact centers without upgrading or replacing their entire infrastructure – will find the AudioCodes solutions ideal for their needs.

Our partnerships with leading contact center vendors include Genesys, Avaya, Cisco, Amazon Connect, Enghouse, Aspect, Five9, Nice InContact and MS Teams certified contact centers.

AudioCodes solutions for contact centers cover:

  • Conversational AI
  • Click-to-call
  • Work from anywhere
  • Voice connectivity

Benefits

  • Ensures a superior customer experience
  • Pre-certified with leading contact center vendors
  • Single provider for all voice enhancement needs
  • Delivers superb voice quality
  • A highly secure and reliable solution

Highlights

  • Connect customers on any voice channel
  • AI-based technology for chatbots, IVR and assistance
  • Smooth integration with any contact center
  • Straightforward to monitor, analyze and manage

Videos

Ticketmaster Case Study

Elizabeth Gotto, senior vice president of Global Contact Center Technology at Ticketmaster shares her journey to converting their global contact center to SIP with Genesys, AudioCodes and Verizon.

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