Seamless SIP-based connectivity between Genesys, Cisco Call Manager and multiple SIP trunk providers.
"Thanks to the flexibility and reliability of AudioCodes SBCs we were able to achieve our goals rapidly and cost-effectively."
AudioCodes intelligent contact center transformation solutions support a wide range of contact center vendors, whether they are deployed as a cloud or on-premise solution. Enterprises wanting to transform their contact center into an intelligent one – or add specific capabilities from the AudioCodes offer for contact centers without upgrading or replacing their entire infrastructure – will find the AudioCodes solutions ideal for their needs.
Our partnerships with leading contact center vendors include Genesys, Avaya, Cisco, Amazon Connect, Enghouse, Aspect, Five9, Nice InContact and MS Teams certified contact centers.
AudioCodes solutions for contact centers cover:
Reliable and secure voice connectivity for Genesys contact center work-at-home agents
“AudioCodes SBCs were able to rapidly deliver a highly secure and reliable voice connectivity solution to ensure that our agents could continue operating seamlessly from home with minimal disruption to our service.”
Elizabeth Gotto, senior vice president of Global Contact Center Technology at Ticketmaster shares her journey to converting their global contact center to SIP with Genesys, AudioCodes and Verizon.