All contact centers, regardless of industry vertical, need to handle customer service and sales smoothly, across all channels and all methods of communication. As voice calls are still the leading communication method, contact centers must ensure quality voice calls between various VoIP networks and codecs, as well as PSTN networks.
The AudioCodes Mediant family of session border controllers (SBCs) offer cost-effective SBC and hybrid functionality (SIP to TDM, SIP to SIP). They form an effective demarcation point between the contact center’s VoIP network and the service provider’s SIP trunk, performing SIP protocol mediation and media handling (interoperability), and securing the enterprise VoIP network.
Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and any aspect of contact center voice deployments.
