In the digital era, embedding smart conversational AI services into a contact center’s core software is no longer enough. To deliver a superior user experience, contact centers must ensure that the quality of the voice call and the service continuity are excellent.
The AudioCodes One Voice Operations Center (OVOC) is a voice network management and analyzing solution that combines management of voice network devices and quality of experience monitoring into a single, intuitive web-based application. OVOC enables administrators to adopt a holistic approach to network lifecycle management by simplifying everyday tasks and assisting in troubleshooting all the way from detection to correction.
By combining the capabilities of AudioCodes WebRTC and conversational AI services with OVOC, enterprises can harness the power of digital transformation to make their contact centers truly intelligent.